Home » UK ISP News Archive » Monthly Archives: September 2015 (97 Posts Found)

ISP News Archives for September 2015

Which Name BT, TalkTalk and Vodafone Worst for Customer Service

15th Sep 2015 (4 Comments)

A new Which? survey of the United Kingdom’s 100 biggest brands, which focused on customer service quality, has revealed that energy and telecoms firms dominate the bottom of the table where BT, TalkTalk and Vodafone were all also singled out for criticism.

Three UK Becomes First to Launch Commercial 4G Super Voice VoLTE

15th Sep 2015 (8 Comments)

Mobile operator Three UK has this week become the first national provider to switch-on a commercial Voice-over-LTE (VoLTE) service, which essentially allows high quality voice calling and text messages to be sent over their normally data centric 4G network. But there’s more.

EE UK Attempts to Reverse Poor Broadband Customer Service Record

15th Sep 2015 (6 Comments)

Telecoms giant EE has announced that it is to introduce a new “Broadband Service First” pledge, which will form part of a fresh commitment to move away from the bad old days and their sometimes shaky history of customer service. Now to set aside that feeling of déjà vu from the old Orange days.

BT Says Cheltenham School Must Raise GBP21K for Better Broadband

14th Sep 2015 (26 Comments)

The Dunalley Primary School, which alongside some other 35-40 homes in Pittville suffers from only having access to old style ADSL2+ connectivity, has been told by BT that it would need to have a “whip-round” in order to raise the £21,000 needed for an upgrade because it was not “commercially viable“.

Ovum Says UK Consumers Need 10Mbps Minimum Broadband Speed

14th Sep 2015 (12 Comments)

London-based analyst firm Ovum has published a new report (Global Broadband Experience Scorecard 2015), which among other things concludes that for typical usage broadband ISPs must be able to deliver a minimum of 10Mbps (Megabits per second); rising to 50Mbps for users of Ultra HD (4K) video.

Community Broadband Project on the Isle of Bute Secures Funding

14th Sep 2015 (1 Comment)

Many homes and businesses on the remote Isle of Bute in Scotland are already benefitting from faster broadband connectivity thanks to the joint Digital Scotland and BT project, but not all areas will benefit. The good news is that a local community project has just secured £5,000 to fill some of the gaps.

UPDATE Footpath Fix for Sky Broadband and TalkTalk’s York FTTH Rollout

14th Sep 2015 (8 Comments)

Deploying a new ultrafast (940Mbps capable) fibre optic broadband network in urban areas is never easy, as demonstrated by Cityfibre’s joint roll-out of a new Fibre-to-the-Home (FTTH/P) service with Sky Broadband and TalkTalk in York where some areas could need corrective work.

EE Accelerates London UK Rollout of Ultrafast 4G+ Mobile Broadband

14th Sep 2015 (2 Comments)

Mobile operator EE has announced that it is “accelerating” the roll-out of their new 4G+ (LTE-Advanced Category 6) based Mobile Broadband tech around London, which can in some areas deliver peak download speeds of 146Mbps; although average speeds will be a fair bit lower.

Virgin Media, Cityfibre and Zayo Oppose Ofcom’s Regulated BT Dark Fibre

14th Sep 2015 (4 Comments)

Several major telecoms operators (Cityfibre, Virgin Media, euNetworks and Zayo) have joined forces to create the Infrastructure Investors Group (IIG) and they oppose the UK regulators move to open up access to BT’s Dark Fibre lines for rival providers. BT will be pleased.

Ultrafast Fibre Optic FTTH Broadband Services Cover 351,000 UK Premises

14th Sep 2015 (1 Comment)

The latest information on the availability of true ultrafast fibre optic broadband (FTTH/P/B) services, most of which are capable of delivering Gigabit class speeds (1000Mbps), has estimated that some 351,642 premises in the United Kingdom are now within reach of such a service (up from 251,522 last year).

Vodafone UK Expands Free Netflix Offer to 12 Months for 4G Users

13th Sep 2015 (1 Comment)

New customers of Vodafone’s 4G Red Value, SIM Only or Red + Sharer Bundles will now get up to a year’s free access to the unlimited Netflix Internet Movie and TV streaming service after the mobile operator renewed its partnership, while some cheaper tariffs will continue to get the old 6-months deal.

Vodafone UK Launch WiFi Calling for Smartphones – No App Required

11th Sep 2015 (13 Comments)

Mobile operator Vodafone has today become the latest provider to follow EE (here) by introducing a seamless WiFi calling service, which doesn’t require customers to find and install a fiddly app in order to use. But you do require a Smartphone that can support the feature.

Suffolk’s Wilford Wireless Broadband Pilot Set for Network Expansion

11th Sep 2015 (1 Comment)

The Suffolk Coastal District Council in England has said that a successful pilot of a rural fixed wireless broadband network, which covers a number of areas (Shingle Street, Aldeburgh etc.) and was first launched in 2012 (here), could soon be expanded to cover more locations.

UPDATE2 Website and Internet Connectivity Woes Hit PlusNet UK Users

10th Sep 2015 (14 Comments)

It’s two weeks since PlusNet’s last suffered a strange outage (here) and this morning the same appears to have happened again, except this time around their broadband customers and a few linked ISPs (e.g. Origin Broadband, John Lewis) are also experiencing connectivity and web (DNS) problems.

UK Small Businesses Repeat Demand for 10Mbps Broadband USO

10th Sep 2015 (41 Comments)

The Federation of Small Businesses has today published a new telecoms focused report that once again calls upon the Government to introduce a plan for “ultrafast broadband” and a new Universal Service Obligation (USO) that would deliver a minimum Internet speed of 10Mbps to all.

The Falling Cost of International Internet Data Transit and its Impact

10th Sep 2015 (0 Comments)

The cost of sending and receiving international data is falling, with median 10Gbps Ethernet (10 GigE) port prices across primary global transit markets (e.g. London, Sydney) decreasing by an average of 14% (compounded annually) between 2012 and 2015, and 22% in the past year.

UPDATE11 £50m BT Plan to Upgrade Broadband in UK Cities Starts in London

10th Sep 2015 (27 Comments)

After 20 months of waiting BT finally appears to be progressing its pledge to spend £50m on expanding the commercial roll-out of superfast “fibre broadband” (FTTC/P/B + FTTrN) services to 400,000 extra premises in UK cities, with the first to benefit being in London (Kensington, Chelsea and Tech City etc.).