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Ombudsman Services, one of Ofcom’s two approved Alternative Dispute Resolution (ADR) consumer complaint handlers, reports that it has so far received a total of 15,542 complaints about UK phone, mobile and broadband providers in 2015 and Q3 complaints were up 35% from three years ago.
The CEO of UK ISP TalkTalk, Dido Harding, has today blasted BTOpenreach’s commitments (Customer Charter) to improve national broadband speeds, network coverage and customer service as being both “weak” and lacking in ambition.
The next (5th) generation of 5G based Mobile Broadband technology is still roughly five years away, but that hasn’t stopped the Government getting an early start and today they’ve offered another £1m to help encourage businesses to find innovative uses for the service.
EE reported their latest Q3 2015 results today, which revealed that their fixed line home broadband subscribers increased by just +8,000 in the quarter to total 927,000 (down sharply from +35K in Q2 and +50K in Q1). But 4G mobile performance continued to be strong.
Sky has today published the company’s latest results for Q3 2015, which reveals that their Sky Broadband division in the UK and Ireland added another +133,000 Internet subscribers in the quarter to total more than 5.75 million (up from the +96,000 added during Q2).
Fibre optic ISP Gigaclear, which specialises in deploying 1000Mbps capable Fibre-to-the-Premises (FTTP) broadband services to rural communities across the United Kingdom, has officially expanded their network to cover 10,000 premises and they intend to hit 20,000 by the end of 2015.
At the end of last year the Connecting Cheshire project in England signed a new £6m Superfast Extension Programme contract to bring BT’s “fibre broadband” (FTTC/P) services to a further 10,000 premises by summer 2017 (here). Work on this has now started, with a rough roll-out plan also being published.
Mobile operator Vodafone has called on London’s many councils to help them gain access to the roof-tops of 1,000 buildings across the capital, which would enabled them to deliver improved coverage of the latest 4G (LTE) based mobile broadband and voice services.