Home » UK ISP News Archive » Monthly Archives: January 2017 (94 Posts Found)

ISP News Archives for January 2017

UPD Ofcom Mistake Forces Delay to Plusnet Incorrect Billing Investigation

6th Jan 2017 (3 Comments)

Ofcom has had to retract last year’s notification to Plusnet, which provisionally found that the UK ISP may have incorrectly billed customers of their fixed line broadband and phone services (here). This is due to a mistake with the regulator’s “legal enforcement powers.“

Welsh Government Criticised for Poor Broadband at 28 Primary Schools

6th Jan 2017 (0 Comments)

The Welsh Government has come under fire after it was revealed that 28 primary schools in Wales, most of which exist in rural areas, suffer from such poor connectivity that they struggle to access the required online learning resources. One School described it as a “a form of rural deprivation“.

Sky Mobile 4G Service Becomes Available to Everybody in the UK

6th Jan 2017 (5 Comments)

Sky (Sky Broadband) has this week confirmed that their new Sky Mobile service is now available for anybody to buy, after initially only being made available to Sky’s existing customers and those who pre-registered. However the new service might not seem terribly attractive unless you also take Sky TV.

Ofcom – Highest Level of SME Dissatisfaction Stems from Fixed Broadband

5th Jan 2017 (11 Comments)

The telecoms regulator has quietly published a new survey of 1,501 small and medium sized businesses (0-249 employees), which reveals that the vast majority (82%) feel well catered for by communication services but the “highest levels of dissatisfaction” remain with fixed-line broadband services.

Three UK Accused of Overcharging for VAT on Contract Cancellations

5th Jan 2017 (4 Comments)

Ofcom has begun an unofficial probe after mobile operator Three UK was accused of “ripping off” subscribers who choose to cancel their contracts early, which it allegedly does by failing to fully deduct 20% of Value Added Tax (VAT) from the remaining months of service rental.

UK Gov Commits £4.94m to Help Deploy Fibre Broadband on Montserrat

5th Jan 2017 (7 Comments)

The British Overseas Territory of Montserrat, which is a small Caribbean island that was largely devastated after the Soufrière Hills volcano began erupting from mid-1995, has won £4.94m from UK Department for International Development in order to roll-out “superfast broadband” on the island.

UPDATE Plusnet Suffer Problems with their UK Website and Internal Systems

4th Jan 2017 (1 Comment)

Customers of Plusnet may struggle to get account specific advice from the ISP’s support teams today as the provider appears to be suffering from “issues with our internal systems“, which are also causing problems with their main website and some related systems.

UPDATE UK ISP BT Suffers 3rd Night of DNS and Website Loading Woes

4th Jan 2017 (7 Comments)

Customers of BT’s Broadband service should be able to load websites and other Internet servers normally again today after the ISP was last night struck by another sporadic problem with its Domain Name Servers (DNS), which mostly appeared to hit IPv4 connections (i.e. many IPv6 sites were fine).

The UK Electricity Costs of Home Broadband ISP Routers Compared

3rd Jan 2017 (8 Comments)

One of the unseen costs of running a modern Home Broadband connection stems from its impact on your electricity bill, not least the price of keeping your Internet router or modem device switched-on around the clock. We take a closer look at the costs of running such hardware.