Home » UK ISP News Archive » Monthly Archives: November 2017 (97 Posts Found)

ISP News Archives for November 2017

UPDATE Ofcom Tweak ADR Schemes to Improve UK ISP Complaints Handling

27th Nov 2017 (3 Comments)

The telecoms regulator has today made several changes to improve the performance of Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with UK phone, broadband and mobile providers etc.

KCOM Ready to Bring Ultrafast Broadband to Everyone on their Hull Network

27th Nov 2017 (2 Comments)

The incumbent phone and broadband provider for Hull in East Yorkshire, KCOM, as told the UK Government’s Digital Minister, Matt Hancock, that they will hit their target of 150,000 properties on their fibre optic network (FTTP/C) by the end of 2017 and will then extend this to “everyone in our network.”

Christchurch Residents Give Noisy Virgin Media Engineers the Boot

27th Nov 2017 (14 Comments)

Virgin Media’s attempts to deploy ultrafast broadband and cable TV services around the Highcliff area of Christchurch in Dorset (UK) have been slowed a little after several residents of Braemer Drive complained that their engineering teams were causing too much noise and traffic disruption.

New UK ISP Plans Full Fibre Broadband and Ethernet Services for Cambridge

24th Nov 2017 (0 Comments)

A new provider called Cambridge Fibre Networks, which doesn’t yet appear to have a website, has applied to Ofcom for Code Powers in order to help it construct a new multi-Gigabit speed “full fibre” (FTTH/P) broadband network for homes and businesses around the East and West of Cambridge.

UK ISPs React to Average Broadband Speeds in Advertising Requirement

24th Nov 2017 (21 Comments)

Yesterday the Advertising Standards Authority (ASA) revealed new guidance (here), which from 23rd May 2018 will require all broadband ISPs to advertise “average” speeds (a median measured at peak time) for their packages. Today we’ve published some thoughts from a cross section of providers.

UK ISP First Utility Cuts Superfast Broadband Prices for Black Friday

23rd Nov 2017 (1 Comment)

Electricity and gas supplier First Utility has cut the monthly prices of their standard and superfast FTTC “fibre broadband” and phone bundles for Black Friday. The new discounts will be available to new customers between 23rd November and 7th December 2017.

BT Dark Fibre Ruling Forces Ofcom to Revoke Business Connectivity Changes

23rd Nov 2017 (6 Comments)

The UK telecoms regulator has today announced that they are revoking and re-examining the changes imposed under their 2016 Business Connectivity Market Review (e.g. Dark Fibre Access), which follows a BT supported ruling from the Competition Appeal Tribunal against their market definitions.

UK Mobile Operators Win Appeal vs 2014 Radio Spectrum Licence Fee Hike

23rd Nov 2017 (2 Comments)

The UK Court of Appeal has reversed an earlier ruling that found in favour of Ofcom’s proposed hike to annual licence fees for the 900MHz and 1800MHz (3G / 4G) radio spectrum bands, which could have resulted in price rises for consumers and less investment by Mobile Network Operators.

UPDATE ASA Rule UK Fibre Broadband ISP Adverts for Part Fibre Do NOT Mislead

23rd Nov 2017 (33 Comments)

The Advertising Standards Authority (ASA) has today determined that it is “not materially misleading” to describe broadband services that use fibre optic cables for only part of the connection to consumers’ homes (e.g. FTTC) as “fibre broadband“, much to the annoyance of UK MPs and critics.

ASA Forces UK Broadband ISPs to Advertise AVERAGE Peak Time Speeds

23rd Nov 2017 (8 Comments)

The Advertising Standards Authority has today given notice to Internet Service Providers (ISP) in the United Kingdom that, with effect from 23rd May 2018, they will expect all broadband ISPs to advertise “average” speeds (the median measured at peak time) for their headline packages.

UPDATE3 Autumn UK Budget 2017 Sees £385m for Full Fibre Broadband and 5G

22nd Nov 2017 (17 Comments)

The Government’s Chancellor, Philip Hammond MP, has today given his Autumn Budget 2017 speech and committed to invest £500 million into a “range of initiatives from artificial intelligence, to 5G and full fibre broadband” (£385m for the latter two specifically). But it’s not “new” money.

UPDATE Colchester Business Deployment Wins 2017 EU Broadband Awards

22nd Nov 2017 (0 Comments)

The European Commission (EC) has this week named the five winners of their annual 2017 European Broadband Awards, which saw Colchester’s 1Gbps open access passive fibre network in the UK (Essex) pick-up one of the awards for their deployment to 850 SMEs and 1,100 homes.

B4RN Fear 10Mbps UK Broadband USO May Hamper Rural FTTH Rollout

22nd Nov 2017 (46 Comments)

The boss of rural ISP B4RN, which is rolling out a 1Gbps community-built and funded fibre optic (FTTH) broadband network to homes in Lancashire, Cumbria, Yorkshire, Norfolk and Suffolk, has warned that the UK Gov’s proposed 10Mbps USO may force them to “retrench within our current boundaries.”

BT Broadband TV Advert Banned Over Difficult to Read Small Print

22nd Nov 2017 (5 Comments)

The Advertising Standards Authority has told UK ISP BT not to re-run one of their TV adverts for broadband connectivity, which occurred because some of the on-screen text that accompanied their promotion was found to be “not sufficiently legible.“

KCOM Working to Recover from Major Broadband Network Outage

21st Nov 2017 (3 Comments)

Subscribers to KCOM’s broadband network in Hull (East Yorkshire, UK) suffered a major service outage last night between approximately 7:30pm and 10pm, which resulted in a “large number of customers being unable to connect to the internet.” Sadly some problems are on-going.

Openreach Sign UK “Fibre” Broadband Co-Funding Deal with Redrow Homes

21st Nov 2017 (7 Comments)

Property developer Redrow has signed a new partnership with Openreach (BT) that will result in 3,000 properties on 14 existing developments being upgraded from ADSL to receive speeds of ‘up to’ 80Mbps via Fibre-to-the-Cabinet (FTTC / VDSL2) tech. New builds can also expect to receive “full fibre” FTTP.

TV White Space 50Mbps Wireless Broadband Tech to Cover Loch Ness

21st Nov 2017 (13 Comments)

The UK Internet domain registry, Nominet, has again joined forces with Broadway Partners to deploy their long range “TV White Space” wireless superfast broadband technology, which utilises the gaps in radio spectrum that exist between Television channels (470-790MHz), to reach Loch Ness in Scotland.