Home » UK ISP News Archive » Daily Archives: July 8, 2025 (9 Posts Found)

ISP News Archives for July 8, 2025

Ookla Bring New Features to Internet Speedtest and Downdetector App

8th Jul 2025 (5 Comments)

Network testing firm Ookla has released an updated version of their popular broadband performance testing Speedtest.net app (Android and iOS), which further improves integration with their popular internet outage monitoring service (Downdetector) and adds new Experience Ratings to their speed tester.

Airport UK WiFi and Mobile User Overlooking Plane by 123rf ID189808456

Heathrow Ranks Poorly in Study of WiFi and Mobile Broadband at 48 Airports

8th Jul 2025 (3 Comments)

New research from network testing firm Ookla, which operates the popular online Speedtest.net service for broadband users, has revealed that London Heathrow (LHR) in the UK ranks poorly for mobile broadband (4G/5G) and WiFi performance when compared with 48 major airports worldwide.

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Eir Take BT to Court in £67m Damages Claim Over N.Ireland Contract UPDATE

8th Jul 2025 (0 Comments)

Irish network operator Eir is taking BT (Openreach) to the High Court in London over a claim for damages worth £67m, which relates to a long-running dispute over the UK broadband giant’s Northern Ireland Public Sector Shared Network (NIPSSN) contract to provide connectivity services; the same one that attracted a £6.3m fine from Ofcom in 2020.

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Ofcom Make it Quicker to Raise UK Broadband and Phone Complaints

8th Jul 2025 (3 Comments)

The UK telecoms and media regulator, Ofcom, has today confirmed that they will make it quicker for consumers to access Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help people to resolve complaints with their phone, broadband and mobile providers.

Tesco Mobile Make Top 10 for UK Customer Satisfaction as Virgin Media Improves

8th Jul 2025 (5 Comments)

The Institute of Customer Service (ICS) has today published their second biannual UK Customer Satisfaction Index for 2025 (July), which reveals that only one mobile and broadband (telecoms) provider made it into their table of the country’s top 50 organisations – Tesco Mobile (9th). But both Virgin Media and Utility Warehouse saw a big improvement.

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ISPA Study Claims 72 Percent of UK Backs Continued Investment in Broadband

8th Jul 2025 (1 Comment)

The UK Internet Service Providers Association (ISPA), which is a trade body representing ISPs and related comms providers, has today published the results of a new nationally representative poll. This found that 72% of people believe it’s important for broadband providers to keep upgrading networks and 62% were willing to accept short-term traffic disruption for long-term improvements.

MedUX Benchmark Finds UK is Weak for 5G Mobile Network Connectivity

8th Jul 2025 (3 Comments)

Network benchmarking firm MedUX has today published the results of a new study that examined the United Kingdom’s experience and quality of 5G (mobile broadband) networks. But sadly, it discovers that a “significant gap” remains between aspiration and reality for customers.

Gov Confirm 7th Sept 2025 Test of UK Mobile Emergency Alerts System

8th Jul 2025 (2 Comments)

The UK government yesterday revealed the time and date for its next major nationwide test of the Emergency Alerts service by mobile network operators, which will take place at “around” 3pm on 7th September 2025. This is normally only intended to be used if there’s a “danger to life nearby” (e.g. severe flooding, fires and extreme weather).

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System Error Leaves Virgin Media Broadband User Offline for 19 Weeks

8th Jul 2025 (17 Comments)

Broadband ISP Virgin Media UK has blamed a “system error” for leaving one of its new customers without a working internet connection for nearly five months, which resulted in repeated failures to complete the installation via missed engineer appointments. But to make matters worse, the provider initially only offered £30+ worth of compensation for the trouble.

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