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The UK Best Broadband ISPs for 2013 – ISPreview Editors Pick

7th January, 2013 (22 Comments)

Choosing the right broadband ISP for your needs isn’t easy, especially in the United Kingdom’s aggressively competitive market that bombards consumers with a confusing array of different options and where performance varies based on a multitude of often opaque factors. So here’s our editors pick for 2013, which we hope will make your life a little easier. IMPORTANT: This article has now been superseded by the new 2017 edition – The Best Broadband ISPs for 2017.

UPDATE EE UK Overtakes TalkTalk as Broadband ISP with Most Complaints

18th December, 2012 (1 Comment)

Ofcom has today published its latest Q3-2012 customer complaints report for the UK’s largest fixed line broadband and phone providers (i.e. those with a market share of +4%). Happily TalkTalk continued to see fewer complaints but Orange UK’s service, which is now rebranded under EE, has seen consumer anger skyrocket.

Sky Broadband Tops Ofcom Study of UK ISP Customer Service Satisfaction

4th December, 2012 (1 Comment)

The UK communications regulator, Ofcom, has today published its latest study of customer service satisfaction among the biggest telecoms operators and revealed that Sky Broadband (BSkyB) comes top for both its fixed line broadband, TV and phone services, while O2 was rated the best for mobile providers.

O2, PlusNet and BT Dominate Annual 2012 CC Broadband ISP Awards

23rd November, 2012 (6 Comments)

The annual Customer Satisfaction Awards 2012 from ConsumerChoices.co.uk, which are based on feedback from more than 11,000 UK people, has seen broadband ISPs O2, PlusNet and BT dominant most of the categories with O2 picking up the gong for Overall Winner.

uSwitch Award Fastest 3G Mobile Broadband Network Gong to Three UK

16th November, 2012 (10 Comments)

The annual uSwitch.com Mobile Awards 2012, which took place this week in London’s Covent Garden (Circus) area, have named Three UK as the Best Mobile Network and the Fastest Network for 3G based Mobile Broadband speeds. The operator was also crowned as the best network for roaming.

UK ISP PlusNet Scoops Best Broadband Supplier of the Year Award

9th November, 2012 (4 Comments)

The editors and readers of Computer Shopper magazine have awarded PlusNet the Best Broadband Supplier of the Year accolade at their annual 2012 awards ceremony.

UPD Ofcom UK Report Fall in Broadband ISP Complaints – TalkTalk Still the Worst

26th September, 2012 (3 Comments)

The communications regulator, Ofcom, has today revealed its latest customer complaints data for the UK’s largest fixed line broadband and mobile providers (those with a market share of +4%), which covers the second quarter (Q2-2012). Happily ISP complaints saw a sharp fall but TalkTalk remains the provider with most complaints.

Broadband ISP Zen Internet Named Which UK Recommended Phone Provider

18th September, 2012 (0 Comments)

Consumer affairs magazine Which? has named broadband provider Zen Internet as one of only three phone operators to win Recommended Provider status for its standalone home telephone service.

Broadband Provider Zen Internet Wins PC Pro 2012 Best UK ISP Award

11th September, 2012 (6 Comments)

Computing magazine PC Pro has announced the winners of its annual PCPro Excellence Awards 2012, which saw Zen Internet win the Best ISP gong for a ninth time (overall satisfaction score of 93%). Meanwhile BE Broadband (83%) and PlusNet (83%) walked away as runners up. Sadly other ISPs didn’t do quite so well.

Six UK ISPs Named as Which Mags Recommended Broadband Providers

26th July, 2012 (3 Comments)

The latest Which? magazine study of broadband quality, value, performance and general customer satisfaction has awarded its Recommended Provider status to six UK ISPs including Zen Internet, Utility Warehouse, Eclipse Internet, PlusNet, BE Broadband and O2. Sadly other ISPs didn’t do so well.

UK Internet Service Providers Association Reveals 2012 Award Winners

4th July, 2012 (2 Comments)

The UK Internet Service Providers Association (ISPA) has today announced the winners of its 14th annual 2012 internet industry awards, which saw PlusNet pickup the gong for Best Consumer Broadband ISP. Similarly MacAce won the new Best Customer Choice award and Hyperoptic walked away with the prize for Best New ISP.

Three UK Come Top in Roaming Mobile Broadband Performance Study

2nd July, 2012 (0 Comments)

Mobile operator Three UK has been named the best overall provider in this year’s Broadband Genie Road Trip 2012 study, which tested all of the five main Mobile Broadband operators (plus Virgin Mobile) for reliability and performance while roaming on a 2:30hr trip from King’s Cross to Exeter in England.

UPD Ofcom UK Names TalkTalk the Most Complained about Broadband ISP

27th June, 2012 (2 Comments)

The UK communications regulator, Ofcom, has today published its latest quarterly customer complaints data (Q1-2012) for big fixed line broadband and mobile providers (i.e. those with a market share of 4%+). Sadly TalkTalk remains the ISP with most complaints but crucially they have continued to improve.

Spectrum Internet Wins UK Best Communications Provider at FCS Awards 2012

23rd June, 2012 (0 Comments)

Cardiff-based UK ISP Spectrum Internet has unanimously won the best Communications Provider of the Year gong at this year’s annual FCS Industry Awards 2012, which is a Trade Association for businesses that deliver communications products and services to customers in the UK by radio, mobile, fixed and IP telephony.