BT Reviews

Coming back to BT after years away, due to previously poor/infuriating CS, I have been surprised to find re-instated U.K. call centres are back and the staff seem to be helpful with a high degree of autonomy, albeit dealing with a slow IT system I think. I found myself in a painful wait for openreach to confirm FTTP date for new home, called up, and was sorted out with a temporary FTTC with an earlier date, waived cancellation fees upon eventual FTTP activation, and discount to boot. Told she’d keep a personal eye on it and call me back on certain date, imagine my shock when they actually did! Major CS improvements since last time, hope it lasts.

being with BT now for 4 years never had an issue on ADSL or FTTP the best thing of being with them is the ease to use my own Router

Tried BT Business again hoping they'd improved. What an error of judgement. Swerve them if you're considering it.

Easy to get through to business sales. Spoke to a pleasant lady. Order submitted and requests noted; two of which were 1) we don't need a router 2) we don't need phones. Agreed these wouldn't be sent and the postage charges voided.

When the confirmation emails arrived the whole order was clearly not what we'd discussed. I tried calling back sales, but they couldn't help as it was an existing order. After spending more than 3hrs trying to correct the billing and service addresses I lost all confidence and decided to cancel. BT had no idea what they were talking about, it was extremely poor. Their systems are far too complex.

I couldn't cancel via normal channels so raised a complaint. Everything was another teams responsibility, I had to speak with them. The complaints handler persistently wanted to close the complaint before anything had been resolved. I eventually ended up with three complaints, although this was not my intention and only confused things further.

A day later and account closure confirmed. BT sill tried to bill me. Had to raise another complaint to get this resolved. They still sent phones (to the wrong address) and demanded them back ASAP at our cost. They really dragged things out.

In conclusion, they are no better. Use another ISP.

When FTTP/H became available in my area I took a risk and went with BT as they were the only service provider offering 1Gbps. I had hoped that as a business they may have improved, alas I was sorely disappointed: Their router is not fit for a Gigabit (900Mbps as BT call it) service, it's the same hub used for VDSL so you instantly lose an ethernet port. As for the customer service, the people clearly try but there still seems to be the attitude that "We're the incumbent we can do as we please, if you don't like it go elsewhere (once you're no longer locked in).. Avoid at ALL costs. As for the speed, I'm lucky if I get over 700Mbps but as that's above their speed guarantee they don't seem to care! Honestly if I could give them zero I would.
*Update* Following a lot of testing of different config, I have found that with BT's hub connected to the ONT, the wifi off and my router in Access Point mode I hit an average of 800Mbps however when I'm using my router to establish the connection I am lucky to get more than 500Mbps. All the same cables are used in both setups only with the addition of another CAT6a cable from the ONT to the BT Hub. Quite honestly I am beyond furious and will go back to Virgin Media (yes I can't believe I'm saying that) as soon as the contract is over.

Migrated to BT Internet. Smarthub 2 arrived the day before and the connection started off good with IPv6 and really good wifi signal. I am happy so far with my connection. Also got unlimited calls thrown in too. Not use support yet - not had to The Wifi is good when out and about

BT's service is appalling to the point of being fraudulent. I have had 9 visits by incompetent workmen who in most cases could not complete the work they came to do. I have also had 2 appointments cancelled without any notification. It's now 4 months since I started the contract and I still do not have the full service I paid for. Customer service is unhelpful and do not care if your installation is working but are only concerned with your payments. I have been lied to about the cost of the service and given incorrect information about future increases. I believe they are knowingly defrauding elderly users such as myself and will be reporting BT to Ofcom.

Good all round

I want my broadband to come close to 100% reliable

To achieve this you need a backup from another network

With BT Hybrid connect I have got a 4G Backup

I did send a message last year saying I was looking for it and here it is

After having this package for a year I’d like to share my experience of it.
BT offered me an upgrade from their 150Mb package at 44.99 to this 910Mb package at 54.99, an absolute bargain in my eyes.
Speed is exceptional and the support (the one time I needed it) was great. This is the cheapest “1Gbps” service in my area.
Even through the worlds events of the last year, this service has performed exceptionally well, handling 10’s of Terabytes of data each month with no downtime.
I’d really recommend if you have FTTP to strongly consider this package. It even includes a next day 4G router if your fixed line service goes offline.

I have had several Internet providers. Three 4G wireless broadband and Sky over a copper line. I chosen BT our home got upgraded to full fibre BT Fibre 900 at the end of 2020. Wow speeds are fantastic but on it just seemed that I needed another Wi-fi 6 router ASUS AX88U to Max the speed over wireless as the current BT SH2 was not capable to reach 900 mbps download speed wirelessly. I had the complete Wi-fi package but unfortunately I didn’t realise that it would not work with third party router so it now collecting dust in the cupboard- but third party router ASUS AX88U signal range capable of reaching around the house better the BT SH 2 even with Complete Wi-fi.

Value Contract is lengthy 24 months it’s very pricey at £65 month , Cityfibre seem to be a lot cheaper but that was not available for the property. but you get what you pay for to be honest a lot faster than our previous unstable Three UK4G home broadband.
It a shame that I had to purchase a separate Router as BT could not provide a dedicated Wi-fi 6 router to provide that are on the 900 Package the speed I bet probably they will release one with Wi-fi 6 before end of the year to make up for it.

Excellent support service from BT but takes a long wait to be able to speak to an advisor.

Had since 2018 over 2 addresses. First one had a faulty line which they replaced for free. Then it worked well but was far from cabinet so couldn't go over 40mbps. Moved to new house in March and the connection here is amazing. Consistent 65mbps down and 19mbps up. It drops to like 62mbps at peak times but you don't even notice unless you do a speed test. Ping is extremely low which means it's great for gamers. Even using 5ghz WiFi there is no lags or jitter. The smart hub 2 covers my house with strong signal everywhere and the WiFi disc supplied covers the large garden completely and that came in very handy during the summer. Overall I will be sticking with bt and have had nothing but good experiences and miles better than the "200mbps" connection I had with virgin 3 years ago. 10/10 great isp aslong as the area is good.