BT Reviews

Bt are a shower of bastards , they over charged me . so now I'm getting rid of anything to do with BT so is my mother, 3 sisters 2 brothers , and my wifes family aswell . BT are a bunch of crooks , if anyone else behave like this they would be arrested for fraud .

Ok if you don't have too many problems.

I WAS CHARGED FOR 18 MONTHS WIHOUT USING THE SERVICE, I WAS OUT OF UK. I HAVE CALLED AND ANNOUNCED THEM I HAVE MOVED AND THEY SAID I NEED TO PAY UNTIL THE END OF MY CONTRACT. AFTER MY CONTRACT ENDED THEY CHARGED ME ANOTHER 2 MONTHS AND TERMINATION FEE AND THEY EXTENDED MY CONTRACT EVEN THO I TOLD THEM I MOVED.
I HAVE CALLED THEM , THEY AGREED TO WAVE MY TERMINATION FEE AND REFUND ME THE 2 MONTHS OVER MY CONTRACT. AFTER THE AGREEMENT THEY CONTINUED TO TAKE MONEY FROM MY ACCOUNT, THEY HAVENT WAVED ANY THING AND HAVENT REFUNDED ANYTHING. THEY SAID THAT THEY CANT TRACK MY PHONE CALLS WITH BT AND THEY CANT FIND ANY INFORMATION AND IF I WANT MY REFUND I NEED TO FIND MY OWN WAYS TO DEMONSTRATE THE CALLS TOOK PLACE!!!!

LIARS LIARS! I PAID 18 MONTHS WITHOUT USING THE SERVICE, AND NOW THEY TREAT ME LIKE SHIT FOR 31GBP.

SHAME BT! NEVER EVER USE THIS SERVICE IN MY LIFE, EVER. NOT TO RECOMMEND. AWFUL EXPERIENCE WITH BT.

They could be a great ISP, but their customer service is bad.

I'm not going to write a long review.

Suffice to say that BT is a shambolic monolithic organisation that does not have the ability to notice individual customers let alone service them when they complain.

Their staff are rude, incompetent and do not care. They probably develop into this state through the example set by their management, who are truly a disgrace to honest hard-working people in the UK telecommunications industry.

Simply, avoid BT for telephone and broadband at all costs. I would not go back to them if they paid me £1000 a year to take the service. I am not exaggerating, and the potency of that statement will hopefully save someone who reads this from a lot of misery.

Been stuck with BT for years for phone and Broadband. Constant battles getting a connection or decent downloads (we have overhead wires which die in the rain) Used to be pretty quick in resolving things and actually seemed to care once you escalated complaints. Now they dont give a damn. Had some BT chimps up a pole across the fields who broke my connection after fixing someone elses problem (not the first time its happened, last time was a few months back) all it needed was someone to contact local engineers and tell them to get out and sort the botch. But no you have to go all around the world talking to people who know nothing from scripts. I was without phone or BB for a week and it was only by chance it came back on. Engineer tried to claim it was my fault because I had my cordless phone switched off, can cause a loop issue. Then claimed the could here the radio coming from CCTV affecting the line. All total nonsense pitched at stealing a handsome fee from me.

Bills made no sense and designed purely to baffle you with BS and give up.

Escalated concerns to BT executive. This time they basically said *tough* get over it.

Constant problems with duff email service which you are also forced to use. Speed around 0.5mb downloads. I'd rather use pigeons again!

Dont like being forced to pay an extortionate fee for a phone I dont use just to get BB.

I'm OFF elsewhere now and wont be back.

Fibre BB install order commenced mid July 2015 with no indication of problems. Engineer visit timed to coincide with moving into a new property and on the morning of the appt the engineer ( a 3rd party contracted to Openreach) came to the property to apologise but let me know that there was no way the BB would be provided, he hadn't been informed of the issues at the cabinet and wouldn't be getting paid as his job was for the provision.

A week has passed with the BT broadband speed checker now having regressed to only showing ADSL at the exchange.

Omni-shambles from BT. No customer support or comms to explain the issue. have the line with them but looking at other providers now. As my old granny always said "Buy cheap, pay dear"

[Update 18/08 20:29]
On poking a bit further around the house, checking with Samknows and calling Virgin it turns out there's already cable provisioned to the property but has been dormant since the NTL absorption. Virgin Media had a very helpful and proactive rep on my door within 8hrs of my first clueless query about getting cable and I've just cancelled the Fibre provision. Well done Virgin...their service and throughput I will report back on later however their customer service and attentiveness was exemplary.

BT you are a decrepit, festering monolith.

Increase on the support score because the lady (Chelsea) who cancelled my Fibre could not have been more helpful and went above and beyond to listen to my explanation and resolve for me +1 for her

An order has been made on the 06/06/2015 for a house move thinking that ample notice would be given for BT for a telephone line and broadband to be ready in the new house by the 17th July.

We are 1 month later with still no internet or telephone line. Apparently because it was a new home new cabling work was required from the telephone exchange to the telephone cabinet for the whole of the estate, even though my neighbours have had telephone lines for months. Now that the work has been done and finished I have up till now been given 5 different dates for when an engineer will come to the house to connect the telephone line. One of them has been cancelled with less than 24 hour notice. I had to take annual leave for that latter occasion. Unfortunately the other occasions I am given I am unable to take annual leave and the current date of getting an engineer out is the 1st of September (again at unconvenient time).

BT have been unreliable, unable to give me a reliable timeframe with completely lack of professionalism. If they sent an engineer and I was not home I would have been charged extra. If they cancel an appointment less than 24hrs prior to the date I have no way of getting compensation from lost time at work etc.

Avoid like the plague (but unfortunately they have the monopoly of putting the infrastructure)

Full review here: www.ispreview.co.uk/talk/showthread.php/33942-Review-Could-be-very-good-but-let-down-by-terrible-customer-support

Such potential to be a first class ISP, but wasted by terrible customer support.

As the incumbent, BT have a good range of services and a solid core network along with competitive pricing. In my time with them recently, the service was very reliable, but contact their outsourced tech support for even the simplest thing and they are absolutely hopeless.

I can only get ADSL and I wanted interleaving to be turned off (set to Fast Path mode) but after multiple calls and a couple of weeks of wasted time they never achieved this simple little thing, although my line is very good and supports Fast Path.

It was a similar situation when the BRAS rate got stuck at a low value a few years ago. Openreach simply had to log onto the server and reset it to bring the speed back up, but it took around 6 weeks and multiple engineer visits to achieve this as the message from first line support didn’t seem to be getting through. In the end, the engineer took it upon himself to sort out what was a first line support problem in the first place. There are several other instances of similar bad service stretching back years.

Apparently BT have recently begun insourcing their call centres again which will significantly improve tech support and overall customer service. For me however, it’s too little too late and I’ve left them for the second time.

Note that as a large ISP, BT are obliged by court order to implement site blocking (censorship).

Unfortunately, due to their unacceptable customer service issues, I can only rate BT 3/10 at this time and recommend people avoid them for now.

Fine, quick to respond to issues with my line, I live in a rural area and wind damaging the line is a regular occurrence, getting an Openreach engineer to fix it is not too painful a task.

My one complaint is the time they shut down their support centre, 6pm is too early.