Sky Reviews

I had an 8MB UkOnline LLU connection. Sky bought Easynet, owners of UkOnline so I decided that as I was already a Sky TV subscriber I could save money by switching. Despite UkOnline being friendly and helpful they failed to get their service removed from my line for 4 and a half months! It was only removed when I contacted the BT Tag Helpline myself!!! Sky CS through all this time were clueless in the extreme. They kept telling me I was in a \'Pre-Active Cancel\' state but couldn\'t tell me what that meant and couldn\'t do anything about it! Even with UkOnline gone from my line Sky told me that it would be 3/4 weeks before they might connect me!

The router arrived a few days before the migration took place, so I was up and running with only about 15 minutes downtime. I had been a little worried that the migration to Sky might occur before the Sky router turned up as they don\'t supply login details you can use in your old router.

Speeds are fine, latency is a little high due to interleaving - ping time has increased from ~13ms with a fixed 1mbps AOL package to ~51ms with Sky. I\'d previously read that Sky won\'t disable interleave so perhaps not ideal for hardened gamers, but it now seems they will reduce interleave depth to 8 which should give acceptable pings

A bargain at ?10

Was on Eclipse internet since 2004 on 2 meg broadband avg around 224k second transfers, switched to 8 meg evolution in Jan and have had major probs and averaging less than 150k a second at peak time. they have had constant issue on status page of \"adsl slow\" for about a month.

Decided to take plunge and switch to sky and after great communication and nice free (netgear) router have broadband max at ?10pm compared to ?15 eclipse. Conected effortlessly on date of activation (about a week from applying for it) and am getting around 1200k a second transfer rates and 650k upload and this is at peak time.

Impressed!

If your signing up to the Sky\'s MAX 16MB package beware.

If the sky 16MB ADSL2+ servers has reached it\'s capacity at your exchange, they will put you on the 8MB (which is ADSL2), but still charge you for the 16MB.
They will not let you downgrade to the 8MB service either.

They have done that to me, they tell me that my line is not capable of supporting speeds faster than 6.5MB.

I know that is load of rubbish, because with my previous ISP Be, I was connecting at around 16.5MB and, actually managed download speeds around 14Mbps.

My lines downstream attenuation is 25db with this I should be able to get between 12-16Mbps.

Just migrated from PlusNet (950 kbps) on a good day - even though my neigbours are running at 4-5 mbps. They could not in a month of Sundays sort my speeds out. I suspect restrictions were in place myself (they always blame BT or the lines) this is such a cop out. SKY on the other hand are hugely better. Migration was perfect, speeds are much better (3 mbps) average. Can\'t comment on service really as I havent used them yet hence the 5 stars above. Cost, ?10 its a steel. Yes they do restrict you to their router, so what, its top of the range \"Netgear\" 108 Mbps, you can get into the router as follows - Login: admin Pass: sky.

Just migrated from Tiscali today using a MAC, everything went well and was on perfect time. Download speeds seem great so far.

Make sure you read the Terms and Conditions before you buy. It stipulates that you can only access thier DSL service using the free router they provide, which is a modified Netgear D834GT. Your login credentials are hard-coded into the router and you will not get a copy of them. There is no way to update the firmware and you cannot extract your own credentials from it using telnet or any other sneaky methods. Sky also reserve the right to kick you if you are connected using equipment other than that they supplied!

Speed rated at 2 because it isn\'t too bad if you can actually connect. The customer service is at best pitiful. After three moths of rebooting my wireless router up to 5 times a session in order to get connected and having phoned tech support for the nth time to no avail, I phoned customer services to say I\'d had enough - service was not what I would expect and I wanted out. At this point I was told to \'f**k off\' by the customer \'support\' agent. Yes, the service is cheaper than some others but at the moment I may as well be burning my ?10 quid a month! Stay well away from Sky Broadband; they are great at TV but that is about all.

Moved from Pipex to Sky about 2 weeks ago - so far so good.

I\'m on Sky Mid (?5/month) \"up to 8Mb/s\" and I\'m getting 5.5 Mb/s on average, which is the best I can expect (from my line statistics). The speed ranges from 4.8 (busy times) to 6 Mb/s. Had no drop-outs so far.

My Pipex service was ?15/month for 2 Mb/s (usualy achieved only 1mb/s in the evenings).

So, I\'m paying ?10 less per month for up to 5 times faster speed - very happy!!

I was almost put off the move reading some of the reviews here - but remember it\'s usually those who\'ve had problems who post reviews.

It\\\'s been 5 weeks since I should have been online and I\\\'m still waiting. They stick with an excuse till they can\\\'t justify it anymore and then move to the next. They never call back (although several managers I spoke to promised to provide feedback within a certain time limit) and it takes ages to get someone on the phone. I can honestly say that after waiting all this time, I still have no clue when I\\\'ll get online, mainly because they told me they have no clue how long it will take! Before deciding to offer a service, any respectable company should ensure they can offer a minimum standard of service. This is not the case with Sky.

I signed with Sky from Plusnet in December and was connected on time. The service was not particularly fast, but I\'m a light user so it didn\'t bother me.

On 14th January, my phone line and broadband went down. The phone line was restored in 24 hours. The broadband never came back. Just when you need help most, the SKY service is at its worst. The support staff are poorly trained. The calls are expensive and long. Responses are slow. After 5 weeks of fruitless calls and emails, I migrated to another ISP. Read your contract. If you are disconnected they can charge for reconnection even if it\'s not your fault and you still pay the monthly fee!