TalkTalk Reviews

For my phone/BB package (no TV) its almost the cheapest, and their call centre is in India - pay peanuts, get monkeys. Old router slow to start up, pages slow to load and/or incomplete, daily/hourly resets, dropouts, buffering, and any queries (e-mail or phone) get the same standard 'check everything' answer, the problem is at your end of course. I have a new cable from street to house, new BT box, new cables, new filters, all to no avail. I requested a new router, fobbed off again, never got a replacement.
In desperation I bought myself a new NetGear N300 router - brilliant (so far), which was probably the main fault all along. F*** you Talk Talk, thanks for you not helping.
And they won't release you from contract if you want early termination, without paying for the rest of the term plus an admin fee. Google up 'most complained about ISP' & you'll find them top of the list.
One good point: my contract ends soon.

I've been with this appalling excuse of a company for 9 months.

In that time I've had to call them, I kid you not! over 20 times, emailed them over 200 times, had 4 engineers out to 'fix' a problem which they are clearly so incompetent at.

One member of staff said "I understand you're having all these problems but it's not really classed as a problem"
I was offered £5 compensation as a result of my on-going issues with them!

How this company is still going I don't know.

They are the worse performing telecoms/broadband company in the UK.
(Some articles span over the past 2 years however, still applicable to date)

Review Centre - http://www.reviewcentre.com/reviews98376.html
The Guardian - http://www.guardian.co.uk/money/2011/jul/21/talktalk-worst-landline-broadband-ofcom
ThinkBroadband - http://www.thinkbroadband.com/news/4736-talktalk-rated-bottom-for-customer-service-in-ofcom-survey.html
BBC - http://www.bbc.co.uk/news/technology-19728143

Have a read then make your own mind up.
Honestly, take my advice, DON'T waste your time, effort or money !

Talk Talk - where to begin? This week, I had a stark reminder of how utterly pointless their company is. Typically, the speed would drop out to less than 0.2 Mbps between the hours of 7am and 12midnight.
I phoned TT to obtain a MAC code, perhaps negotiate a better deal and query the speed issues. I was pleasantly surprised by what seemed to be a helpful 2 months free broadband concession. A fault was registered and an engineer was going to send texts within the next 48 hours. The MAC code was emailed within 24 hours.
However, the engineers never sent any texts. The broadband speed issue didn't improve. And the 2 month free period was set to out-live any usefulness of the MAC code. A cunning ploy perhaps?
On boxing day, a Talk Talk 'Technical Support Manager' phoned at 5pm. He assured me that there was nothing wrong with the line and that we should be getting 'around 2 Mbps'. He advised me to try plugging the router directly into the master socket and make a note of the speed. I did this the following day but it made no difference. I phoned the technical support to give them the results as instructed. I received a call back where I was advised that there was no fault and that I should be receiving 6.5 Mbps. The tech support advisor then asked me to connect with a laptop wired directly to the router and try a speed test through TT's website. He pointed out that the site had a 'glitch' but to continue anyway. The speed test didn't work.
So, as I tried another broadband speed checker (for the umpteenth time), I explained to him that his instructions had not worked because his own company's website was broken. He repeatedly talk-talked across me. As politely as I could, I requested that he let me finish what I was saying as I was answering his questions! What followed was possibly the worst example of 'technical support' I have ever witnessed.
I was accused of being sarcastic and that there was nothing TT could do to solve the problem now. It was 'congestion' and that 'no matter what ISP I go to, the problem will still remain exactly the same - believe me'. There was little in the way of coherent response when I reminded him of the following:
1) The broad band was useless for 18 hours per day
2) £26 per month was nearly double that of most other ISP's
3) I had already given TT multiple speed check results
4) The engineers hadn't got in touch within 48 hours as promised
5) The TT website didn't work
6) TT Technical Support don't listen
7) TT Technical Support don't help
8) TT Technical Support add insult to injury
9) TT Technical Support have a really, really bad attitude.
10) Legal action is being considered to recoup the cost of grossly over-priced service that simply doesn't work the majority of the time.

Angry TT technical support man hung up at this point - a mere 1 hour and 9 minutes later. My only hope is that it was because of something terminal. So, Ajay Shukla from Talk Talk's Delhi call centre, please DO give up your day job. Had you actually talked to someone like that in person - to an individual who had already wasted 3 hours over the phone, getting nowhere - you might very well have ended up wearing a necklace lovingly crafted from your own testacles. Possibly.
To sum up: Avoid Talk Talk.

Concerning frank1000w or whatever. His standard of English is dreadful, as his employer Talk Talk. If he is typical of the so called support that this company provide (having spoken myself to numerous offshore support TT workers from the Phillipines) I can only believe that I made a mistake signing up to TT. It is not customers who are stupid, it is TT for believing that they are giving good customer service by hiring idiots from the Phillipines or whatever other third world country who cannot speak English, because they are cheap.

You guys as Customers call us every every silly reason day after day and the fault numbers is set to max so what do you fucking guys expect from us...
I am a talk talk so called manager you ass hole if you don't understand what i say then I will shout at you every next day you call me

slow speed... how much do you think you are paying to get the best speed.. huh have you ever checked www.samknows.com and checked your actual speed that you can get... you fucking ass holes

yes sometimes a long time is taken to resolve the issue.... but it is because there are high numbers of fault... you guys dont know a single bit of technology and want an engineer to change your microfilter... did your mama not taught you about that????

reading through internet, looking at news at internet,etc don't you guys have books, newspapers or TV at your house
you guys might be at the top of us as the head for everything as you guys have money and best minds as well
but we have minds that is of average which is the only thing that you fucking uncivilized guys can have to help

you guys fuck
uncivilized and illiterate people although having biggest cities and best university

I have been without broadband at home now for 4 weeks and without a phone line for nearly a week. I have made 10 phone calls (average waiting time of 25 minutes), had 5 call backs that never happened, had 4 missed appointments by Talk Talk engineers (not Openreach) and 2 Openreach engineer visits which resulted in a dug up garden and new line box but still not working. The customer service staff are completely unhelpful, rude and uninterested. I escalated again this evening and the so called "manager" ended up arguing with me on the phone and admitted that nothing had been done for the last 3 days!!! No wonder they were voted worst telecoms company of 2011.

If anyone is reading this DO NOT USE TALK TALK FOR HOME BROADBAND!!!

Two months ago I was persuaded to change my phone line to Talk Talk - what a mistake! Earlier this month I had a problem with lots of noise on the line and after many calls to support in India who kept telling me there was nothing wrong, I eventually persuaded them to send out an engineer (once i agreed that I would pay if it was my problem). Anyway to cut a long story short and after numerous phone calls, and a further visit of the Talk Talk engineer who confirmed exactly the same problem, eventually a BT engineer came and found the fault was on a telegrapgh pole 200m from the house. Problem solved EXCEPT I have been charged for the original visit - now I am going to have to spend hours again on the phone to India to get the charge dropped - I am not staying a day longer than I have to with this useless company

Started with TalkTalk (TT) in 2005. It was always difficult to contact them as the call centre was in India and they only ever read from a check list.

My Mother-in-Law tried to cancel her account by writing to them - in June & July. They ignored her and kept sending the bills. She cancelled the Direct Debit but the paper bills started - including 'advance line rental' for the months ahead. When these weren't paid TT send several letters (with lots of red ink) threatening legal action.

I phoned TT but - despite having Power of Attorney - they refused to discuss it with me. Through the TT forum (and 100+ messages) my complaint was eventually given to the CEO office.

I received an apologetic letter from the CEO office wondering why the simple request hadn't been dealt with earlier - and all the bills were cancelled.

It took 4 months and probably 50 hours of my time to have a simple request dealt with. TT were shambolic and their administration & support were utterly useless.

My own broadband speed had been falling for months (from 6Mbps to 2Mbps) and the thought of contacting them to get it resolved proved to be too much. I have just signed up with John Lewis Broadband for one reason: Better Customer Service.

This is based upon their BUSINESS broadband!

Terrible customer support - slow shared BT connection and once switched to their hardware - no connection at all (over 16 days to date).
Uncaring clueless support with seemingly no control over their contracted tech team in the field meant what was a simple problem still hasn't been fixed.

They are currently having problems with the email system. So when my son and I try to log in, do we get a helpful message about this? No - we try changing passwords etc for an hour before we find a message.