ISP Reviews by dialanothernumb

Reviewing Fibrus in N Ireland is a bit of a dilemma. On the one hand, they have been tasked with and have generally succeeded in bringing the 21 century to some beautiful but remote parts of N Ireland, making rural life and a livelihood in the digital world possible.
However, they have done this with the most basic support.
I lost my Fibrus service in the bad weather in February. Three weeks after loss of service, I was reconnected. Not that anyone at Fibrus thought to let me know. Openreach had restored service in a neighboring village after 3 days...
Fibrus is, a fast build, underresourced network which has brought a capability that would otherwise have taken Openreach a decade to deliver. But its support network is flimsy. Even on a good day, webchat support disappears like a teen with an attention disorder. Use only if there is absolutely no alternative...

To overcome the limitations of CG-NAT IP provision on EE's 4G network, I use Andrews and Arnold's L2TP service. This gives me a fixed IP address which allows me to port forward to a home server.
The service is priced fairly in my view and has been rock solid both in speed and connection reliability.
Customer service is rather clunky. Much of the self service is accessed by two separate login portals, which themselves are different to the connection details for the L2TP service. Thankfully a lot of the service "just works" which means the extra time taken to reset my password for each forgotten login, is minimal!
My overall impression is that this is a service run by geeks for geeks and focusses on value and performance over pretty CS portals. That is fine by me.

Connection:
Speeds of 60-90 mbps are typical in my area, on the coast, 5 miles from the nearest mast, across a large bay, with line of sight. I have the ZTE MF286R modem which supports LTE+ and I am impressed with the speed improvements over the year that I have had the service. In this area, the other networks have proved less resilient or predictable than EE. Price-wise 4GEE is on the slightly higher side but still relatively modest in comparison to other bills. I have unlimited (own router) for £25/mo on an 18 month contract.
Customer Service:
I have been very happy with the billing enquiry part of EE's customer service, which is very friendly, polite and efficient.
Technical support:
The only part of EE's mobile broadband service that I find disappointing is tech support. Like many others, I find the CG-NAT limitations on the EE network frustrating, but I understand there is a need to manage the limited IPv4 address pool carefully. I want to run a modest home server and access it remotely but I can't because CG-NAT addresses are not specific to one connection. The only other solution is an IPv6 address for my server but no-one in EE seems to know how to set this up.
I have solved this in a clunky way by setting up L2TP service with aaisp.net.