Aquiss truly sets itself apart in the world of ISPs, excelling in both customer service and connection quality. Having navigated through various ISPs over the years, my experience with Aquiss has been exceptional. After spending nearly a decade with VM, I was pleasantly surprised by the impressive speeds and the exemplary customer service Aquiss offers. Despite already having an ONT in my property in a less-than-ideal location, Aquiss arranged for a fresh installation via Openreach. The engineers expertly placed the new ONT in the perfect spot, optimising the ethernet run to my comms cabinet.

The setup guides for PPPoE connections on the Aquiss website are superb, and the inclusion of a fixed IP and IPv6 as standard are a fantastic bonus. The speeds on my 1Gbps (900Mbps) connection are consistently impressive. Although my interactions with customer service have been minimal, it is comforting to know I am communicating directly with my ISP rather than through a Managed Service Provider. This experience brings back memories of the days when ISPs were managed by people who genuinely cared about the quality of their service. Aquiss is a refreshing reminder of what an excellent ISP should be, combining reliability with a personal touch that is rare in today's market.