ISP Reviews by John54

I was with Vodafone for around 18 months. As my area only offered up to I believe it was the 25mbs package that it what I signed up for. The average speed we recieved was around 17mbs. Which at the time was OK as we did not have any demanding device in terms of needing the Internet. The app allows you to submit a claim if your speed is slower than promised they put a 15% discount to the bill until they fixed the issue. The issue was never fixed. I contacted the team twice, on one occasion they asked me to remove the face plate of the master line socket and get back to them if we had issues.. not sure how that helps but ok. Customer support was open I believe 24/7 as they had offices in the UK and India. In short the Internet was OK but not great. The issue was never resolved within the 18 months and their speeds never hit the promised speed. But I hardly had any connection issues so they were pretty reliable. This was a review of the service from 2018 to 2019 not a current day review

The package I am currently paying for is the 100mbs one for around £21 a month *offer price. Now for the first month or so I had one disconnect on average per day. Something they say is normal whilst the service kicks in. Around the 24th sept I first rang about this to complain (a month had passed). They acknowledged the fault and tinkered with router settings. We still had issues after this after calling for two weeks they finally decided to contact the network team. After that I had contacted several times due to the fact I was still having speed and disconnection issues. It took 6 weeks and a call with the manager for them to consider putting boosters in. The office is open every day but its UK based so the hours may not be suitable for everyone. My complaints are that it took 6 weeks to acknowledge we were still having issues and ask to get boosters fitted. They have not sent an engineer round,their tech staff are also customer service however from what I've seen they're not that much use, with one person contradicting another to the fact they have told me to switch off the router and put it on everhtime I rang. This company is small however they have been around for approximately 7 years which means they've had the time to work on customer service. If you're in an area where they are offering you 50mbs with another provider or 100 mbs with this honestly go for the other