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The following page displays a list of all the broadband ISP reviews posted by olliereedshipflask (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by olliereedshipflask

 iDNET (Broadband Fixed Line)
Posted: 20th Apr, 2021    By: olliereedshipflask
I moved to IDNet very recently. Having reached the point where I was unable to wait any longer for Zen's glacial email communications (if they even responded at all) I was very pleased to see that IDNet had reduced the price of their Superfast SOGEA offerings and decided it was time.

The move was executed flawlessly - and so fast I hadn't even realised it had been done.

Emailing results in prompt communication with someone who knows what they're doing and doesn't fob you off (good stuff Brian).

I was initially concerned that my sync speed had dropped from 63Mbps to 56Mbps - but Brian assured me this was a case of sitting it out until the accurate error correction was re-applied. He was right - 48 hours later, I am re-synched @ 63.

I no longer have a voice service I don't need, and I can get very fast response support and comms for only £1 a month more than I was paying with Zen.

So far, a happy customer.

Time With Provider: 1 Weeks
Package Name: Superfast Standard SOGEA
Value
Speed
Support
Services
 Zen Internet (Broadband Fixed Line)
Posted: 28th Mar, 2021    By: olliereedshipflask
I moved to Zen in 2017, following declining support standards and speed issues with my former ISP.

Both of these frowns turned upside when I joined Zen. I was a happy camper. Now I've got some beefs.

Support
-------

I've gotten satisfactory tech support over email, which is good because lately it's become all but impossible to use online chat anymore - just the option to leave a message. Given that this is one reason I left my ex-ISP, it makes me a little uneasy that things are going in the mega-provider direction.

Of bigger concern are the two messages (used via the 'leave a message' system detailed above) to sales since Christmas. All I wanted to do is upgrade my Fritz!Box which is allegedly offered to existing customers at a discounted rate. However they seem to be disinterested - I've not even had a reply.

Speed
-----

No quibbles here - puts Yorkshire's finest to shame.

Value
-----

Not the cheapest, but I don't care so much about that. I am dependent on reliable and fast, and I get that. So the value is there for me.

Services
--------

Not much to add of value here, I get what I need.

--

Contract renewal time soon, and since they don't seem to want to take my money for a new router - and I can't even get anyone to talk to me about taking my money - it's causing my eye to wander onto what else is out there.

Time With Provider: 4 Years
Package Name:
Value
Speed
Support
Services
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