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olliereedshipflask's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 28th Mar, 2021    By: olliereedshipflask
Title: Hello Zzzzen - anyone awake in sales?
I moved to Zen in 2017, following declining support standards and speed issues with my former ISP.

Both of these frowns turned upside when I joined Zen. I was a happy camper. Now I've got some beefs.

Support
-------

I've gotten satisfactory tech support over email, which is good because lately it's become all but impossible to use online chat anymore - just the option to leave a message. Given that this is one reason I left my ex-ISP, it makes me a little uneasy that things are going in the mega-provider direction.

Of bigger concern are the two messages (used via the 'leave a message' system detailed above) to sales since Christmas. All I wanted to do is upgrade my Fritz!Box which is allegedly offered to existing customers at a discounted rate. However they seem to be disinterested - I've not even had a reply.

Speed
-----

No quibbles here - puts Yorkshire's finest to shame.

Value
-----

Not the cheapest, but I don't care so much about that. I am dependent on reliable and fast, and I get that. So the value is there for me.

Services
--------

Not much to add of value here, I get what I need.

--

Contract renewal time soon, and since they don't seem to want to take my money for a new router - and I can't even get anyone to talk to me about taking my money - it's causing my eye to wander onto what else is out there.

Time With Provider: 4 Years
Package Name:
Value
Speed
Support
Services
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