ISP Reviews by tree

Moving to IdNet was an absolute mess and actually resulted in us not having internet for 2 days. Really not a good start and we didn't receive much compensation for their error.

For the first month our connection was rock solid and performed really, really well. I can't fault them for that. But it didn't last and the connection got worse to the point where it wasn't much different from our old Plusnet connection - just twice the price. So we've now left to try Vodafone.

The speeds were fairly average, but we seemed to be able to do more on the connection than with plusnet. However as mentioned above, that deteriorated.

It was refreshing to be able to get straight through to someone in their support team without really having to wait long. I wasn't particularly impressed by their service though, but that might be because I lost faith in them at the very beginning.

I was with plusnet for about 5 years. Initially we were very impressed with them and enjoyed decent speeds, with a good quality connection.

We left them about 4 months ago when they put their prices up - mostly as an excuse to get out of our contract.

First of all we noticed that we could no longer do multiple things on the connection (e.g. game while my wife watches Netflix).

Then films wouldn't stream and constantly buffered, as would Netflix. Netflix would often drop resolution and would even stop and buffer. Netflix says it only needs a 5mb connection for HD...

If we ran a speedtest, it would show it as having a typical speed for our connection (about 30-50mb). Interestingly, immediately after running a test, it would often (briefly) kick start our connection. We suspect they check the traffic for anything coming from a speed test server and prioritise it to make it appear like we were getting a better speed than we were. We obviously can't prove it though.