I\\\'ve been with BT for about 3 years now, last year has been on the \\\"up tp 8mb\\\" service. While it\\\'s rare for it to go down these days the speeds leave a lot to be desired. The highest i\\\'ve seen is about 7mb which is acceptable, what isn\\\'t though is the fact it often drops to just over 1mb, not good enough at all. Right now it\\\'s 10pm and it\\\'s down to 1.5mb.

Customer care gets 1, and that\\\'s only because it won\\\'t let me select zero. The 4 times i\\\'ve used it it has been as useful as marmalade as a piles cure. When will they learn, Indian call centres do not work! The langauge barrier just adds to the frustration.