The broadband is provided by eclipse so is quite good but not spectacular, speed suffers at times.
Service response to telephone enquiries is excellent and you can call on a standard landline number, however response to e-mail enquiries is poor to non existant.
The main gripe I have is they advertise e-mail but do not actually provide it unless you are happy with one through eclipse until they eventually get their own up and running. I have been waiting 5 months, and now use web mail.
Package cost of line rental, 24/7 calls and broadband is about ?30 if you add caller ID in (free from BT) which I think is very good value