I used to find that they were an excellent ISP in the Freeserve and Wanadoo days, never had any trouble, but in the past few weeks I don\\\'t know what\\\'s been happening but the service has been randomly disconnecting, sometimes for seconds other times for hours. Also, support used to be reasonable (not great, had to try a few times before my problem got resolved), but now that they\\\'re Orange I really can\\\'t understand anything the support people say. Still, they gave me a cheaper contract when I requested a MAC code but now I\\\'m beginning to wish I\\\'d just taken the MAC.