I have been with Plusnet for a year and a half and I am now changing to a&a. I am very unhappy with plusnet as a broadband provider:

1) Broadband service at home was very poor. The wifi was unreliable, it kept cutting off. I live in the middle of Bristol and previous broadband providers had been fine.

2) Customer service. This is the main reason why I am leaving plusnet. The customer service has been appalling in my experience. Their chat is often unavailable, their phone services are only for those prepared to stand a long wait. When you finally get to speak to somebody, you wonder why you waited all that time, as they are often unhelpful or unable to sort the problem (my broadband was unrealiable for 6 whole months!).

3) Billing. I have had trouble with their billing system, I keep calling them (and after waiting what seemed like a long time on the phone) they say they will sort it, but they never do. I am on the 10th call about an erroneous charge, let's say I am a little frustrated about this.

I don't normally post reviews for services, but this is possibly the worse broadband company I have ever had the misfortune to deal with. I would not recommend them.