Used to be V Happy with Metronet. Since PlusNet takeover attitude appears to have changed. Improvements ? may be more to make their own life easier(whatever happened to being able to make payments on your account instead of them taking the payment - why no Direct Debit then ?). Customer Support (when they get round to answering) not as cheerful and helpful as they were - positively aggressive and downright rude this week. Seem to have more snags lately - had a failure this week - entire network out for hours before they migrated everyone to PlusNet whilst they fixed it. Looking for a new ISP now - Metronet no longer seems the best option.