Speed rated at 2 because it isn\'t too bad if you can actually connect. The customer service is at best pitiful. After three moths of rebooting my wireless router up to 5 times a session in order to get connected and having phoned tech support for the nth time to no avail, I phoned customer services to say I\'d had enough - service was not what I would expect and I wanted out. At this point I was told to \'f**k off\' by the customer \'support\' agent. Yes, the service is cheaper than some others but at the moment I may as well be burning my ?10 quid a month! Stay well away from Sky Broadband; they are great at TV but that is about all.