Joined Supanet in the early days of broadband as they were good value, after about 8 years I noticed the bill going up. It was only then I was told my usage was capped at 15G,not unlimited as I was led to believe. During a call to see what deals were available I discovered my contract had been renewed during a marketing call, they claimed confirmation had been sent by 1st class post; why would an ISP send confirmation by post when E-mail is available. Why would anyone renew a 30day rolling contract for a 12 month one with the same t’s and c’s? All other correspondence from Supanet had been by email. A copy of the new contract was eventually received by email.

A few months after the contract was renewed (and whilst still unaware of the fact) I had another marketing call saying my bb contract was due for renewal, when I questioned this I was told that they were trying to get everyone onto new contracts!!
When I called for my MAC code, and to give notice, I took the precaution of recording all calls. The person I gave my notice to seemed surprised, as he claimed the deal I was on was one of the best deals on the market!!. Had to chase up my mac code but did get it on the 6th day after requesting it. Moved to Plusnet fibre bb, service transfered in a matter of hours!! Then had a 3rd notice for overdue payment ( despite not being sent a 1st or 2nd demand) from Supanet after being told no further payment was due.