Been with Supanet for 2 years. After 1 year many ISPs offered much faster services for less money so I wanted to leave. Supanet said they would match the speed+price if I stayed, so I did.
My main gripe arose recently. Most ISPs use proxy servers on residential accounts. This helps cut bandwidth use, speeds up browsing and allows easy logging. I have no problem with this. BUT Supanet decided to change error pages to display their own custom page packed with adverts! I find this unacceptable for a paid service and invasive. You have to pay extra for a business account to get rid of them. I will be leaving Supanet shortly because of this.