I moved from Virgin (Cable) in December last year because of the mess they were, (at the time), making of dumping everyone's email onto Google. I wish hadn't decided to opt for TalkTalk.

The fact that they failed to deliver a modem router as promised should have been a warning, but they did at least give me a £60 discount when I started talking about cancelling my contract, (I was still within their 30 day cool off period).

In fairness to TT my broadband & phone have been very reliable with virtually no problem, but their customer support is so appalling as to be verging on criminal. I've made the mistake of ringing their customer service number twice. Never again. It's impossible to decipher the unintelligible foreign accents of the staff at TT call centres. On both occasions I've hung up in sheer frustration from trying unsuccessfully to make any progress. It's like trying to wade through a swamp in the Amazon jungle wearing flippers and carrying a double decker bus on your back.
When I've had an issue to be resolved I've gone to the Members Forum, I takes a few days for it to be picked up, but it has at least been resolved.

The other main issue is that TalkTalk are spying, in what many consider to be an illegal fashion, on all of the traffic to & from my pc, (hello Dido Harding, are you listening?).
I don't like being spied on.

Enough's enough. The only reason I am still with TT is that I'm not going to fund their coffers any more than I absolutely have to, by cancelling my contract and paying the fees concerned.
Guess what my Christmas present to myself will be.