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UKFSN Reviews

Name: UKFSN - Broadband Fixed Line
Brand: UKFSN
Rating: 4.0 (10 reviews)

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UKFSN

10 Reviews

Value

Speed

Support

Services

Click to Review UKFSN

Posted: 27th Aug, 2010 By: Metalwarrior

Title: so so

Sadly time has come to move away and go LLU, xilo here i come.

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Posted: 02nd Jul, 2008 By: fLUx1337

Title: Worst support I have ever seen.

Well, for the past few months my IP profile has been like a rollacoster, up and down, to as low as 135Kbits. I know this isn't Entanets/UKFSNs fault, but I have to go through them to get BT to check my line.

After several emails, I gave up, no reply. Phone support isn't much better.

The service is pretty good, I used to get around 4-6Mbits which is nice considering how far I am from the exchange. Latancy was also very good.

But seems as though I cannot get entanet to help me, I have requested my MAC code and will be moving to BeThere soon....

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Posted: 28th Apr, 2008 By: Rob

Title: Very good

I can\'t fault this ISP, very helpful and fast.

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Posted: 28th Apr, 2008 By: Rob

Title: Zero Support

I moved to ADSL24, another of enta\\\'s resellers essentially providing the same service as UKFSN just a different reseller.

The big difference is the support, I found the guy at ADSL24 to be very accommodating during the setup and has dealt with any outages swiftly as you would want, whereas the guy from UKFSN didn't bother to respond to support requests from the start, these were sensible support questions like what is my static IP range and DNS servers.

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Posted: 28th Apr, 2008 By: Rob

Title: No frills internet

Just signed up for UKFSN after migrating from Zen. The price is good for Home Max 30 with 30 gb on peak and 300 gb off peak allowance all for ?19.99, you can\'t quibble when the connection is reliable and the speed is consistent throughout the day.

When I say no frills, this ISP is pretty basic; from what I have seen its control panel is pretty mundane and they provide little web space. The webmail is more or less like squirrel mail so don\'t expect anything fancy for the price.

Support seems to be a little lacking and doesn\'t seem to have much in the way of tech support but I have yet to use it so time will tell.

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Posted: 28th Apr, 2008 By: Rob

Title: Poor support, otherwise O

Can be very poor at responding to emails (agree with Chimprich). Few features (eg no control panel for managing email addresses, etc)

Generally reliable service but I\'m thinking of moving for more features.

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Posted: 28th Apr, 2008 By: Rob

Title: Excellent other than support.. Still great though!

Well I have just joined UKFSN after leaving Fast4. So far UKFSN is superb. Superb speed and reliability. I will edit this if I need to but so far so good.

10 for Services, well I have everything I need including comprehensive information on the central I am connected to.

7 for Support, needed to use and found quite poor but EntaNet was not to bad in assisting me.

10 for Speed, well, WOW! Best I\\\'ve had since being maxed!

10 for Cost, 330Gb for ?20 (30GB Peak, 300Gb Off-Peak) Bargain!

EDIT: Russell from EntaNet managed to sort my SNR issue with BT, unfortunatley UKFSN didn\'t want to know so still only 7 for support.

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Posted: 28th Apr, 2008 By: Rob

Title: Good service, no support

Excellent value for money, with good speed, services and reliability. Plus you help to fund Free Software (if you like that sort of thing).

However, when I needed help with something as a matter of urgency it all went wrong. I initially got a couple of helpful emails, but most of my follow up emails were ignored, or got unhelpful replies. In all I sent something like 14 emails and got 4 replies.

A good ISP if you don\\\'t encounter any problems but the guy (it seems to be a one-man operation) appears to only provide customer service when he feels like it.

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Posted: 28th Apr, 2008 By: Rob

Title: Superb

Everything BT isn\\\\\\\'t. It feels great to be removed from the shackles of a BT service.

Cheaper than BT and very, very generous peak and off peak alowances.

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Posted: 28th Apr, 2008 By: Rob

Title: Excellent

Now I can experience broadband as it should be. Brilliant customer service. A proper ISP at last.

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