IDNet
Good for no throttling or traffic shaping, but max speeds off-peak have been slower than with my previous ISP.
A lot of speed problems recently and connection drops too.
Support seems to be a bit overstretched, with phone calls unreturned and emails forgotten about. Not easy to get a quick response outside of weekday office hours, and IDNet\'s user forum regulars dismiss most complaints as the fault of BT, without any hard evidence, which makes it difficult for a novice like me to know where the fault may lay.
Would rate higher for support if users were kept informed of known problems.
A lot of speed problems recently and connection drops too.
Support seems to be a bit overstretched, with phone calls unreturned and emails forgotten about. Not easy to get a quick response outside of weekday office hours, and IDNet\'s user forum regulars dismiss most complaints as the fault of BT, without any hard evidence, which makes it difficult for a novice like me to know where the fault may lay.
Would rate higher for support if users were kept informed of known problems.
Review Ratings
- Services
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- Support
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- Speed
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- Value
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