I'm currently with TalkTalk after leaving Plusnet. I get about 18mbps and quite a sound, reliable connection. But when I called to check my bill had been paid (I couldn't see it on my statement), the foreigner went on rambling for about 4 minutes about different things. He just wouldn't give me the straightforward answer (Have you received payment for this month's bill? Yes we have), that's all I wanted. I waited on hold for 1hr 20mins for that rubbish. I still stand by the great connection I get though. Go with them if you have a LOT of patience and tolerance for others. Unfortunately, I just do not have that much. Go with AOL if you prefer easier support.