Summary: Migrated faulty line Monday, fixed Thursday
January 7th, 2017 (Last Edited: January 7th, 2017)
AAISP fixed my line, provided a backup L2TP connection free of charge while investigating the fault, and provided support promptly and helpfully even out of hours.

If you want a great product when things are working and best-in-class support when they aren't, pay a few pounds extra for A&A.

Their line monitoring service and comprehensive control panel allows technically inclined customers to do diagnostic and customisation work if they wish.
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