ISP Reviews by Actuality

I have been with MADASAFISH for sometime now (previously Freenetname). On 20 March 2009 they made changes to their systems. As a consequence I stopped receiving all my emails for an extended period. The staff at the call centre (based in India) were very poor at listening, reading previous 'tickets' and sharing information with each other. I was caught in a thankless loop of jumping through hoops, for over a month, as they did not seem to be able to sort the problem out..paying to listen to banal music whilst waiting for them to answer or transfer the phone....in fact it was implied that I was wrong several times and that it must be my fault that email were not coming through. I was advised much later that there were circa 250 emails (many of which were confidential and from reputable sources) on their server, therefore I must have them in my inbox.....these emails were not even on my webmail, in Outlook or on my Iphone. They even accessed my account, without my permission, then sent, received emails then deleted them. Eventually I cut and run by transferring my ISP directly with Nominet ( I didn't have to pay MADASAFISH then!) and paid my last bill (which they could not even agree on!) in 30+ cheques to the value of £1 each....it costs alot more to bank them then the bill was worth (about £5 per cheque). Case is now with Watchdog, OFCOM and my solicitor!!!! Do not use MADASAFISH.
Good news is that all the things that MADASAFISH are have been sorted by my new ISP...goodbye MADASAFISH you were the worst customer service experience that I have ever had...world-wide!!