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 Latest UK ISP and Telecoms News

Housing cost

22nd Apr 2025 (0 Comments)

Most internet providers typically try to entice new customers via a mix of direct discounts (e.g. cheaper monthly rental), gifts (e.g. free TV, shopping vouchers) or the inclusive addition of attractive value-added extras. But people often overlook that some ISPs also offer another type of switching incentive, a contract buyout, which is often not well promoted but can be significant.

Virgin-Media-O2-UK-Electric-Van-on-Leafy-Street

22nd Apr 2025 (0 Comments)

Broadband, mobile and TV giant Virgin Media and O2 (VMO2) has today revealed that they’ve reduced carbon emissions by 56% against their 2020 baseline (up from 45% last year). At the same time, they also increased their fleet of Electric Vehicles (EV) to 350 (up from 281) – edging slowly toward their target to transition to a fully EV fleet by 2030 (c. 4,300 vehicles).

Starlink-New-Router-for-2025-UTR-251

20th Apr 2025 (1 Comment)

SpaceX’s Starlink service, which offers ultrafast broadband speeds via a mega constellation of satellites in Low Earth Orbit (LEO), has notified the Federal Communications Commission (FCC) in the USA of their intent to launch a new Wi-Fi router for their customers – model code UTR-251. The new kit appears positioned to replace the previous Gen 3 (UTR-231) kit, but it has some caveats.

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Gigabit-Broadband-Speed-Sign-in-Black

19th Apr 2025 (23 Comments)

A couple of years have now passed since ISPreview last examined how much money broadband ISPs were charging consumers for their gigabit broadband (1Gbps) tiers, so we’ve decided to take another look to see how things have changed between 2022, 2023 and 2025. But it might surprise some readers to learn that prices have broadly continued to fall.

train wifi mobile internet connectivity uk 123rf

18th Apr 2025 (12 Comments)

Network analyst firm Streetwave has conducted an anecdotal study of UK mobile coverage (4G, 5G etc.) and mobile broadband speeds along the South West Mainline – as operated by South Western Railway (SWR). This found that customers connected via mobile operator EE received the best coverage, while O2 were the weakest.

Fibrus Telegraph Pole Engineer

17th Apr 2025 (22 Comments)

The co-Founder & Chair of UK broadband ISP Fibrus, Conal Henry, has criticised network operator Openreach (BT Group) for the “pole tax” they claim is being levelled against them, which is said to be “twice the cost of paying our own staff, just to rent some poles and holes built by the British taxpayer“.

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Plusnet-3D-Logo-2023

17th Apr 2025 (0 Comments)

UK ISP Plusnet has today introduced a bunch of new Easter discounts across their home broadband plans for new customers, which for example has cut the monthly price of their top 900Mbps Fibre-to-the-Premises (FTTP) package to just £36.99 per month on a 24-month term (mid-contract price hikes apply). Plus there’s a £100 reward card thrown-in.

golden cup broadband and telecoms award

17th Apr 2025 (8 Comments)

Consumer magazine Which? has published the results from their latest UK mobile network satisfaction survey, which questioned 4,153 adults in January 2025 about their chosen operators. Overall, Smarty topped the table with a customer satisfaction score of 82%, while Three UK placed last on just 62%.

2024-Openreach-female-engineer-working-on-FTTP-chamber

17th Apr 2025 (74 Comments)

The latest analyst note from Swiss Bank UBS has maintained their long-running “sell” rating on the BT Group and predicted that Openreach could lose 800,000 broadband lines to rival networks in 2025 (up from 707k in 2024). The analyst warned that the operator needed to “deploy fibre faster” to stem the bleed and “accelerate [its] cost-cutting“, otherwise they claim it may face a downside risk to free cash flow in FY26.

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TalkTalk Logo on Blue Wall

16th Apr 2025 (4 Comments)

Customers of broadband ISP TalkTalk Business (TTB) are once again able to use the provider’s email service after a protracted service outage, which lasted nearly a full week and appears as if it was caused by a misconfiguration of their Domain Name System / Servers (DNS).

road_works_broadband_uk_street

16th Apr 2025 (2 Comments)

Street works firm M Group, which was last year acquired by private equity firm CVC (here) and also harbours a telecoms (broadband and mobile) focused division, has today announced that they’ve acquired rival UK and Ireland focused technology, telecoms and civil engineering firm Telent for an undisclosed sum.

London Big Ben and Eye Over Thames by MJackson -IMG20250111113358

16th Apr 2025 (16 Comments)

Network testing firm Ookla (i.e. Speedtest.net, Downdetector.co.uk) has today published a new study that examines the performance of 5G mobile (mobile broadband) networks across the major UK cities of Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester and Sheffield. But the UK’s capital city was found to be lagging behind.

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EE-Mobile-Customer-on-Smartphone

16th Apr 2025 (10 Comments)

Mobile operator and broadband ISP EE has updated their online “Tech Store“, which sells a mix of extra services and gadgets (e.g. TVs, games consoles, laptops etc.), to introduced “Tech Drops“. This is a new monthly scheme that sees their store “offer a huge saving on a limited amount of stock of the hottest tech“, purchased via their App on a “first-come-first-serve basis“.

Plusnet-Broadband-Router-2023

16th Apr 2025 (18 Comments)

Internet service provider PlusNet, which is part of the wider BT Group, has informed customers that they’re “now ready” to finally start trials of Internet Protocol v6 (IPv6) addressing on their “High Touch” broadband network. The ISP has previously only conducted a small scale technical trial on their “Low Touch” network (here) – used by c. 90% of customers.

Broadband-speed-meter

16th Apr 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

pound coin money new

16th Apr 2025 (19 Comments)

Broadband ISP BT (EE) has this morning caused a degree of surprise by appearing to reverse last week’s denial (here) and announcing a price increase of £1 per month across their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The provider had previously indicated to ISPreview that no such price increases would be introduced in 2025.

Advertising rules for uk broadband and telecoms (123RF 57622626)

16th Apr 2025 (3 Comments)

The Advertising Standards Authority (ASA) has banned an advert on UK mobile and broadband operator Vodafone’s website. This occured after EE complained that its claim of being “The Nation’s Network” was an “implied comparative superiority claim“, which was ultimately deemed to be “misleading“.

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Pop Telecom UK ISP Logo
Pop Telecom (NOT-AV) Broadband Fixed Line By: NOT-AV Full Star Empty Star Empty Star Empty Star Empty Star
Virgin Media UK ISP Logo
Virgin Media (SurfinAlb) Broadband Fixed Line By: SurfinAlb Full Star Half Star Empty Star Empty Star Empty Star
Virgin Media UK ISP Logo
Virgin Media (Keith T) Broadband Fixed Line By: Keith T Half Star Empty Star Empty Star Empty Star Empty Star
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 Cheapest ISPs for 100Mbps+
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps (150Mbps up)
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps (300Mbps up)
Community Fibre UK ISP Logo
100Mbps (100Mbps up)
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toob £22.00
150Mbps (150Mbps up)
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Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
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Community Fibre UK ISP Logo
100Mbps
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BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
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Hyperoptic UK ISP Logo
Hyperoptic £22.00 - 25.00
158Mbps
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toob £22.00
150Mbps
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Lebara £22.50
Contract: 12 Months
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ASDA Mobile £23.00
Contract: 24 Months
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