Daily ISP News Archives for September 4, 2012

Consumers requesting the installation of a new broadband and or phone service from their ISP are in some cases being left to wait for several months after BTOpenreach, which is responsible for managing access to BT’s national UK telecoms network, was hit by a spate of problems over the summer months.

Prime Minister David Cameron has appointed the Conservative MP for Basingstoke, Maria Miller, to replace embattled Jeremy Hunt as the government’s new Secretary of State for the Department of Culture, Media and Sport (DCMS). But what does this mean for the UK’s national broadband policy?

Communications provider Entanet, which supplies broadband services to a number of ISPs in the UK, has controversially suggested that Ofcom’s official consumer complaint schemes should force customers to “pay for the costs” if their complaint against an internet provider is rejected.

Communications provider O2 Wholesale UK (formerly BE Wholesale) has surveyed 100 companies in the UK IT industry and revealed that 70% expect “uptake” of fixed broadband ISP services to increase over the next 6 months, with demand for remote working being the dominant factor.

The latest monthly UK summary of anecdotal consumer broadband ISP speed testing data from Broadband.co.uk, which covers the past month of August 2012, reveals that the average internet download speed has fallen slightly from 17.262Mbps (Megabits per second) in July 2012 to 16.720Mbps now.