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Sky Broadband Becomes Latest to Hike the Price of Phone Line Rental

Sunday, October 4th, 2015 (10:11 am) - Score 2,258
sky broadband uk

Just like clockwork Sky Broadband will shortly become the latest of the big broadband ISPs to announce a hike in the monthly price of their standard phone and line rental service, which is set to rise from £16.40 to £17.40 per month from 1st December 2015. But that’s not the only change.

The move, which follows shortly after a July 2015 increase in the standard cost of Sky Broadband Unlimited from £7.50 to £10 per month (here), is admittedly somewhat predictable as all of the major ISPs tend to follow BT’s annual increases (here). Take note that Sky doesn’t offer an annual pre-paid discount option for line rental, unlike their rivals.

Otherwise we’ve summarised the latest increases below.

Sky Line Rental
From 1 December 2015, the standard monthly price of Sky Line Rental will increase from £16.40 to £17.40.

Connection Fee
From 1 December 2015, the connection fee for non-inclusive calls will increase from 15.9p to 16.9p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:

* Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
* Fixed fee calls
* Calls charged by timed duration that start with a fixed fee
* Calls to service numbers (084, 087, 09 and 118 numbers)
* Calls to personal numbering chargeband pn7

UK Mobile call rates
From 1 December 2015, the charge for non-inclusive calls to UK mobiles will go down from 12.7p to 11.5p per minute at any time of day.

UK Landline Rates
From 1 December 2015, the charge for non-inclusive calls to UK landlines1 will increase from 9.5p to 11.5p per minute

Access Charge for NGN
From 1 December 2015, access charge for non-geographic numbers (NGN) will increase from 9.5p to 11.5p per minute.

Call features with Sky Talk Line Rental – Voicemail
From 1 December 2015, the charge for the Sky Voicemail 1571 feature will increase from £1.00 to £1.25 per month. If you don’t want to continue using voicemail, you can switch it off at any time.

At this point it’s worth noting that the rate of inflation has been effectively flat this year, which means Sky can’t use that as an excuse to explain why this year’s rise is on the same level as last year.

Under Ofcom’s guidelines mid-contract price hikes, particularly those that run above the level of inflation (most such increases usually do), should give subscribers the option to exit their contract penalty free within 30 days of receiving the price notification letter.

Take note that most of Sky’s customers are currently unaware of the above increases, although subscribers can probably expect a letter to arrive within the next few days or weeks.

On top of all this most of Sky’s customers with legacy products will soon be moved to an equivalent current package unless they opt to change to a different one online (this can apparently be deferred for 1 month). This is a reference to their refreshed voice products, which saw Sky scrap their free call allowances for new customers in July (here).

We expected that something like this would happen and Sky certainly hasn’t wasted any time, which is unlikely to make for a happy customer base. Some customers may also have to pay an extra £4 per month if they wish to keep their calls package, but it depends what service you already have.

Sky Talk packages being closed include:

Sky Talk Weekends
Sky Talk Freetime
Sky Talk Anytime
Sky Talk Anytime UK
Sky Talk Anytime International
Sky Talk 24/7
Sky Talk 24/7 International
Sky Talk Super Unlimited

Our new Sky Talk packages are:

Sky Pay As You Talk
Sky Talk Anytime Extra
Sky Talk International Extra
Sky Talk Evenings and Weekends Extra

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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10 Responses
  1. Avatar hamish

    |That’s all sky are good at as they always putting prices up no wonder customers are jacking them in

  2. Avatar DJ

    This actually works out the same or cheaper for me. My call charges are around £10 a month extra so with the new mobile call packages, I should be able to get my call charges to £0 and just see it as £25.40 line rental with unlimited free calls anytime.

  3. Avatar FibreFred

    They have to pay for their York fttp venture somehow 🙂

    • Avatar jamesM

      Yes and no one clearly thought ” I know – we will get it back from the charging system for York FTTP and leave the rest of the customer base alone” but no that would not produce as much moolah for shareholders and Murdoch’s golf fund.

      I’m not on Sky so I am not sure why i am whinging about it – Just hate it when they do this because they chose to shell out cash on something not everyone knowsabout/wants/caresabout!

    • Avatar Ignition

      He was being sarcastic, James. The cost of all Sky’s FTTP projects is a drop in the ocean to them.

  4. Avatar Groucho

    We have just used the thirty day rule and cancelled with TalkTalk, as we’ve had the third increase since our new contract.(Which had gone from twelve to eighteen months). We have joined Fuel Broadband, and will keep our fingers crossed! I will be honest, and say that leaving TalkTalk was easier than Virgin, but trying to deal with Vodafone is impossible. I think they have major problems somewhere.

  5. Avatar timeless

    l want to know when their broadband only thing comes out.. l remember reading something about being able to have just the net only with no landline (that is to say without the voice packages) would be interesting if that cut down on the crap of them raising the prices every year.

  6. Avatar Groucho

    Well, I think that is what we are on now. We have a landline for broadband, but any calls are charged for, and boy, do they charge! So, if we really have to call anyone, we use a mobile phone, but can receive calls in to the house.The bill seemed to steadily increase, while the services we started out with gradually faded away, which is why we cancelled.

  7. Avatar Mike C

    When will it ever stop increasing? I remember when I first purchased line rental with Sky many moons ago and they offered to take my line rental over for £8 a month. This was 2005. I’m no longer their customer, but these rental charges do seem never ending, or am I missing something?

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