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ISP News Archives for January 21, 2016

 
Study Claims TalkTalk Suffered 200-300K Customer Exodus After Attack

21st Jan 2016 (14 Comments)

The next set of financial results from TalkTalk aren’t due until 2nd February 2016, but that hasn’t stopped a new Kantar Worldpanel report from predicting that the ISP may have lost up to 7% (200,000 – 300,000) of its broadband base in the final quarter of 2015 after last October’s Cyber-Attack.

Cable Operator Virgin Media to Slash 900 UK Jobs by 2018

21st Jan 2016 (3 Comments)

Cable operator Virgin Media (Liberty Global) has this afternoon informed the market that up to 900 jobs could be lost as part of a structural shake-up and the most likely staff to be affected are those working in customer service roles, which might result in lower end-user satisfaction.

ASUS Ranked Top for Customer Satisfaction of Wireless Routers

21st Jan 2016 (12 Comments)

Question, who makes the best wireless broadband routers for managing your home Internet connection? According to a recent J.D. Power survey of customer satisfaction the answer is ASUS, which gained top marks (838 on a 1,000 point scale). The lowest rated was Netgear.

BT Offer 3 Months FREE BTSport Pack TV with Broadband or Mobile

21st Jan 2016 (0 Comments)

At present new customers of BT’s Broadband or BTMobile packages can already get the free BTSport Lite TV content, but now they’re also offering a 3 month free trial of the premium BTSport Pack service (normally £5 a month). Plus new customers will also get a prepaid Mastercard worth £75 or £125.

Broadband ISPs Face New Advertising Rules to Stop Misleading Prices

21st Jan 2016 (16 Comments)

A new joint study from Ofcom and the Advertising Standards Authority (ASA) has ruled that the current approach to broadband price advertising is “likely to mislead” and as a result UK ISPs will, from 30th May 2016, be forced to adapt their approach. But the new approach may create some problems of its own.

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