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The next set of financial results from TalkTalk aren’t due until 2nd February 2016, but that hasn’t stopped a new Kantar Worldpanel report from predicting that the ISP may have lost up to 7% (200,000 – 300,000) of its broadband base in the final quarter of 2015 after last October’s Cyber-Attack.
Cable operator Virgin Media (Liberty Global) has this afternoon informed the market that up to 900 jobs could be lost as part of a structural shake-up and the most likely staff to be affected are those working in customer service roles, which might result in lower end-user satisfaction.
Question, who makes the best wireless broadband routers for managing your home Internet connection? According to a recent J.D. Power survey of customer satisfaction the answer is ASUS, which gained top marks (838 on a 1,000 point scale). The lowest rated was Netgear.
At present new customers of BT’s Broadband or BTMobile packages can already get the free BTSport Lite TV content, but now they’re also offering a 3 month free trial of the premium BTSport Pack service (normally £5 a month). Plus new customers will also get a prepaid Mastercard worth £75 or £125.
A new joint study from Ofcom and the Advertising Standards Authority (ASA) has ruled that the current approach to broadband price advertising is “likely to mislead” and as a result UK ISPs will, from 30th May 2016, be forced to adapt their approach. But the new approach may create some problems of its own.