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Cable broadband operator Virgin Media has announced that it is to cut 772 jobs (including 220 roles from SITEL) by shutting its call centre in Llansamlet (Swansea, Wales), which is expected to complete by the autumn of 2019. The good news is that most of these will be shifted to elsewhere in the UK.
Residential broadband ISP TalkTalk has launched a new combined WiFi Extender and Powerline adapter device, which is being offered at a discount of £55 to their existing UK subscribers (using the voucher code EXTENDTT18) or £85 as the regular price.
The broadband ISP division of John Lewis has launched a new offer that bundles a “free” Lenovo IdeaPad 120S (81A4005PUK) laptop PC in Mineral Grey with their UK internet access and phone packages. The offer will be available to order until 22nd May 2018 or until the computers run out.
Security researchers working for VPN Mentor have tested “many random” GPON ISP routers and discovered that all were vulnerable to two new exploits that could enable a hacker to hijack the device. Related routers are used by Gigabit “full fibre” (FTTH/P) broadband providers around the world.
The state aid supported Better Broadband for Suffolk project in England is expected to start signing some new contracts with ISPs in the latter part of June – July 2018, which could help them to achieve their ambition of 100% “superfast broadband” (24Mbps+) coverage by the end of 2020.
Fibre optic home broadband ISP Hyperoptic, which has so far deployed their 1Gbps capable FTTP/B network to 400,000 premises in parts of 28 UK cities, will today cut their prices to the lowest level we’ve ever seen. Starting at just £14 per month (12 month term) for an unlimited 30Mbps service.
Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).