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Hyperoptic Bring 1Gbps Fibre to 160000 Social Housing Properties

Wednesday, October 31st, 2018 (9:00 am) - Score 3,747

City centric “full fibre” UK ISP Hyperoptic has announced that their on-going deployment of a 1Gbps capable broadband network is now expected to reach more than 160,000 social housing properties across the country, which represents a significant chunk of their overall FTTP/B roll-out.

Hyperoptic’s normal approach involves connecting their Fibre-to-the-Premises / Building (FTTP/B) based network to large residential or office buildings in dense urban areas (e.g. Multi-Dwelling Units with at least 50 units), although they have expanded to do a few new build housing estates and of course lots of council (social) homes.

The ISP is currently known to supply a number of registered providers of social housing, including A2Dominion, the Hyde Group, Catalyst, Genesis Housing Association and Notting Hill Housing Trust. It is also working with 50 councils across the UK, to supply connectivity to their social housing stock.

So far they’ve already built a network that they say covers well over 500,000 premises (mostly homes) in multiple UK cities (expected to reach parts of 50 cities and towns by Q1 2019) and last year they set a new target of 2 million premises by 2022, as well as a future aspiration for 5 million by 2025 (here).

The first target of 2 million is being supported by a recent debt raise of £250 million via eight international banks (here), although they’re starting to face growing competition from similar roll-outs by operators’ like Openreach, Community Fibre and Cityfibre etc.

Floyd Widener, Hyperoptic’s Chief Sales Officer, said:

“For too long ‘digital inclusion’ has been a buzzword that broadband providers have bandied around to secure grants and funding. It’s not the case for us. Working successfully with social landlords is a strategic priority for our business – which is why we are squarely focused on getting residents successfully connected. The provision of our full fibre service is just one part of this equation – we also offer digital skills training and flexible products, such as rolling contracts and a low-price broadband-only service.

Its proven that being able to take advantage of everything the Internet has to offer makes you financially better off, healthier and more communicative. We are committed to lead the charge to smash the digital divide and set the best practice for the broadband sector – following through on what we say, getting people connected and supporting them through the process to enhance their digital skills.”

Steven Waite, Director of Technical at A2Dominion, said:

“We recognise the vital role that fast and reliable broadband services can play in getting a tenant online. However in the past we’ve had very little control over what broadband and telephone services our residents could opt for. It was a broadband postcode lottery depending on the available existing broadband infrastructure at each site.

Thanks to our collaboration with Hyperoptic, thousands of properties across our portfolio are now enabled with its gigabit connectivity and its growing all the time.”

It has previously been estimated that 11.3 million adults in the UK remain digitally excluded and 37% of those are social housing tenants. The House of Commons Science and Technology Committee similarly estimate that the digital skills gap is costing the UK economy £63bn a year in potential GDP. Hyperoptic believes that its roll-out will help to address that problem, at least some of it.

Meanwhile those who are able to join the service can usually choose from either a broadband and phone bundle or a broadband-only service on a 12 month contract. You can also get a “no contract” option (broadband-only), but this tends to cost a few pounds extra. All packages include unlimited usage, 24/7 support, a wireless router (e.g. ZTE H298A) and a dynamic IP address or £5 extra per month for a Static IP.

Package Broadband Only Broadband and Phone
30Mbps £17 a month (*£22) £19 a month (*£25)
150Mbps £24 a month (*£35) £27 a month (*£38)
900Mbps £45 a month (*£60) £49 a month (*£63)

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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23 Responses
  1. Meadmodj says:

    Further proof of course that there is a good ROI for FTTP/H. However the downside is that with such competitive pricing may deter other providers from investing in these locations.

    Why this matters is that Hyperoptic are targeting specific buildings/estates rather than performing a blanket implementation in an area which may result in premises being isolated from FTTP opportunities in the short and medium term.

    1. Simon says:

      Even more reasons for the bums to not get jobs. as most social housing is unemployed and the like

    2. CarlT says:

      Meadmodj I would be cautious in conflating FTTP/H with FTTB which is how Hyperoptic roll.

      Simon: Tad judgmental. In London, especially, people of various backgrounds live in social housing. Claimants of housing benefit come in all shapes and sizes and the properties they claim it on do too.

    3. brian says:

      “Even more reasons for the bums to not get jobs. as most social housing is unemployed and the like”

      You are living neigh on 20 years in the past, the medias current and like them are an ignorant fool.

      Most in social housing have to pay rent and most of that rent in not covered by benefits. Its also more likely if it is a house on a rent to buy scheme nowadays. Many especially in cities are of a foreign nationality and came to this country to work and work hard in menial jobs the likes of people like you, who think they are superior would never do. (cleaning toilets, picking fruit and other either hard or unpleasant work).

      Housing benefit is no longer the realm of the unemployed, in social homes. People on low incomes up and down the land, including those who work can and do claim it and most that claim it are living in privately owner rented accommodation nowadays. Landlaws love it because they know they are always going to get their rent. Claiming a benefit does not automatically make you scum either. A close friend of mine that grew up in what you envisage a “council home” to be and they worked 3 jobs which people like you would never do as each of them paid a pittance, until they earned enough to to get out of not only the place but leave this country and live abroad away from people like you with their snob like superiority complex.

    4. Joe says:

      FTTB is a somewhat special case as the relative costs are much lower than general FTTP/H.

      The ROI is an open question on wider Fttp/b. I think we will find that at least some companies (not the one specifically referenced here) are engagaing in a bit of:

      Step 1. Build fibre.

      Step 2. ?

      Step 3. PROFIT

    5. Joe says:

      type: The ROI is an open question on wider Fttp/h!

  2. Billy says:

    £5 for a static ip seems a bit extortionate.

    1. Mark Jackson says:

      ..but sadly not that uncommon in this market.

    2. Jonny says:

      It’s almost a necessity as not paying for the static IP means you’re on CGNAT.

    3. JamesMJohnson says:

      I disagree… many ISPs put you in a pool of dynamic public IPs allowing them to work on routing etc at their leisure.
      Maintainence with a static block of IPs takes a bit more planning and scheduling hence the typical £5 fee.
      CGNAT is, as you say, NAT at the ISP level but most ISPs will move you from CGNAT to the dhcp pool for no fee.
      To summarise… 3 main tiers… static, reserved/dhcp and CGNAT. The first carries a cost, the last 2 don’t.

    4. Corin says:

      Specifically with Hyperoptic, the choices are between paying no extra and being on CGNAT ipv4, or paying £5 per month for a static IP. Some ISPs might move to Dynamic for no fee, Hyperoptic is not one of them.

      I’m still waiting for IPv6 in my area; it’s been “coming during 2017”, “end 2017”, “mid 2018”, “er, coming soon!”.

      On the flip side, the connection is brilliant, very impressed with them – there’s a reason I’ve not gone to FTTC now that that’s also available!

  3. Malcolm Beaton says:

    Yes we are one of the areas left isolated – since the announcement earlier on this year to supply all the council properties in Southwark Hyperoptic dropped the plans to install to in the Greenland Dock London SE16 so now the residents are left with no sign of any fibre apart from those lucky few properties where they did install before shelving the project.

  4. Boris Ivanovic says:

    Carl, what is your main issue with conflating FTTH and FTTB? Hyperoptic offer P2P links to each customer, insuring less than 70m to DP, so well within margins to deliver try 1Gbps.

    Billy, even with modest pricing for fixed IP, we offer the best value for money and by far the best product in the market. In fact our service is close to leased line equivalent for a fraction of the cost of hugely inferior products from our competitors.

    Malcolm, I will look into the reasons why Green Dock has been suspended. We have no reason not to deliver the service where there is demand.

    Boris (Chairman & Cofounder of Hyperoptic)

    1. Malcolm Beaton says:

      Boris that would be really good to find out why Greenland dock was put on hold as I got 1 email saying that the team decided not to go ahead but didn’t give a reason (when they did the survey I spoke to them and they said it would be possible) and another email stating that due to unforeseen circumstances the project had been put on hold.

    2. Jonny says:

      Hi Boris, thanks for contributing here. Do you have any plans for a CPE refresh soon? The ZTE hardware really lets down a gigabit connection.

    3. CarlT says:

      I was referring to the economics of it actually, Boris. I’ll point out the original statement made by Meadmodj was ‘Further proof of course that there is a good ROI for FTTP/H.’ Your cost per premises passed is rather lower than that of companies having to dig to each customer which is presumably how you’ve been able to make your business model work. That was the only cautionary note I was making. You are able to build for less than a third the cost per premises passed that VM have been building based on, less than 40% that of City Fibre and even less than 2/3rds that BT, with pre-existing ducts and poles, have been quoting.

      Good to hear that your service can be described as a nearly leased line equivalent now. While it has always been P2P not that long ago you guys were aggregating multiple buildings together on a single gigabit backhaul and selling a gigabit. Kudos for changing that.

    4. Boris Ivanovic says:

      To Malcolm: Greenland Dock was only suspended, but not dropped due to technical issues. We expect to have it resolved in H1 2019. Our CS team will be reaching to you.

      To Jonny: We are already deploying new ZTE and Tilgen routers, with concurrent dual band 802.11ac and upgraded memory and processors. Don’t know if your issues are HW or WiFi related, but if you take our 1Gig connection, you can be upgraded to the new router. Feel free to contact our CS.

      To CarlT: I would agree with Meadmodj, there is good ROI and proper business case for FTTH as well. Of course, the economics of fibre are primarily driven by density, so naturally for us being urban focused our cost structure will be lower (but we also do things smarter and more efficiently). The flip side of that, is that we have to deal with very costly and time consuming process of getting wayleaves, and provide very attractive pricing levels, compared to both BT/Openreach FTTP and rural operators like Gigaclear. With respect to your point on contention, every network is contended (even the networks that provide only leased lines they just absorb SLAs commercially), but we continuously monitor all of our links, and I assure you, that any visible contention in our network is virtually non-existent and at worst temporary.

    5. Phil says:

      Really good to see you engaging like this and responding on here.

      I’m wondering if there are plans to deploy to single new build or existing homes that are not in a block of apartments?
      About 150+ homes in my area in Reading have all expressed interest in Hyperoptic, signed up online etc after a group of us did door to door campaigns with our neighbours.

      Any chance you’re considering homes like ours?

    6. Boris Ivanovic says:

      Phil, single homes are not our main focus. Having said that we have trialed several areas with SDUs and plan on doing more of those in the future, subject to demand. Due to significantly higher cost, SDUs are likely to incur an installation charge. If you have 150 residents who are interested we will certainly consider the project and feasibility. Do you have the list of residents who are interested that you can share?

    7. A_Builder says:

      @Boris Ivanovic

      Great to get some direct accurate information on here.

      I wish some of the other ISP and CP’s would officially comment.

      So thank you for the time spent putting us all straight 🙂

      And good luck with the roll out.

  5. Rob says:

    Simon, please read the article. It is cheaper and perhaps easier to deploy fttp/b to multi-dwelling properties like these rather then an inner city or village.

    1. Joe says:

      Rob: I’m not sure its ‘cheaper or easier in urban environments’ than a nice green field/verge trench! But what it is is more profitable as even with higher costs the number of customers connected makes the cost/customer much much lower.

  6. Rob says:

    It is easier and cheaper cabling vertically and out through tower blocks rather than digging up roads. Road works require diggers, SLAG, road closures, permits etc etc. Have a drive around north Wales and see what OR are getting up to. I’ve done a lot of work on fixed and wireless networks in remote areas and the fttp network in Welsh villages and towns only exists due to government handouts.

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