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Customers of budget UK ISP Plusnet have informed us that they’ve been notified of an annual price increase on their broadband and phone line rental services, but the good news is that the cost will only be going up by 1.5% in line with the Consumer Price Index (CPI) rate of inflation (as published by the ONS for April 2020).
We’ve received reports that broadband and other telecoms services across part of North East England are currently being disrupted by a fire that has broken out at a core BT exchange (NCL) in Newcastle. The situation is known to be affecting connectivity for a number of UK ISPs and their customers.
Owners of the popular ASUS RT-AC1900P (RT-AC68U) broadband router should immediately visit the product’s support site to download and apply the latest firmware update, which comes after two new vulnerabilities were discovered that “could allow for complete compromise” of the device and all traffic that traverses it.
A new “full fibre” network builder called 5ibre has popped up in the UK market, complete with an intention to deploy their new Fibre-to-the-Premises (FTTP) and Fixed Wireless Access (FWA) network in “areas currently not served by such networks, typically areas served only by [Openreach’s] copper access network.”
Full fibre broadband ISP Hyperoptic UK has reached a new agreement with LinkLiving and their partner Link Housing, Scotland’s second-largest social housing landlord, which will see them deploy their “gigabit-capable” (FTTP/B) network to homes for young adults who have recently been homeless in the city of Edinburgh.
The Hampshire County Council (HCC) has this week confirmed that they’re investing £1 million to “top up” any residential vouchers provided via the UK Government’s £200m Rural Gigabit Connectivity (RGC) programme, which helps homes in the most remote locations to access ultrafast broadband.
At present the COVID-19 crisis has shown that phone, pay TV and broadband ISPs have adopted different approaches for how they deal with “vulnerable customers” (i.e. those suffering from financial, health or emotional problems). Ofcom has today produced new guidelines that attempt to standardise how the market tackles such issues.