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Telecommunications network services provider KN Circet, which is part of the Circet Group and operates across the UK and Ireland (clients include Openreach, Vodafone, Virgin Media, BT, Zayo and many others), has acquired ARCC Communications as part of its strategy to expand into UK wireless activities and infrastructure.
The latest biannual UK Customer Satisfaction Index (July 2020) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only three telecoms companies have made it into the top table – mobile operators Tesco Mobile, Sky Mobile and giffgaff.
Some 4,500 homes in Sowerby Bridge, West Yorkshire, have now gained access to Virgin Media UK’s new “gigabit-capable” Fibre-to-the-Premises (FTTP) based broadband and TV network. The work forms part of their on-going Project Lightning network expansion.
Sky (Sky Broadband) has today unveiled a “raft of new features” for their Sky Q TV boxes and service, such as a new expanded view User Interface (UI), simple new show and sports centres, intuitive smart buttons, Disney+ in HDR (for the first time) and improved voice discovery. But still no Sky Q over broadband.
The Advertising Standards Authority (ASA) has, following a complaint raised by BT, banned two press adverts for mobile operator O2 UK after it promoted a special deal on a bundle with the Microsoft Surface Pro X and iPad devices, albeit without making all of the associated costs completely clear.
Over the past few months’ we’ve seen the UK Government step-up market engagement exercises as part of work to develop a framework for their £5bn investment, which aims to ensure that “every home” can access “gigabit-capable” broadband by the end of 2025. As a result we now have a better idea of what this will look like.