Welsh Broadband ISP Ogi Enhances its Customer Support

Welsh broadband ISP Ogi, which is busy building a multi-Gigabit capable Fibre-to-the-Premises (FTTP) network for homes and businesses across parts of South Wales, has today revealed that they’ve made a number of improvements to their customer care provision (e.g. more support staff and longer opening times).

In short, Ogi is boosting the number of agents available, while also extending its opening hours to 7-days a week coverage, to include later evenings and weekends. Customer Care agents – speaking both English and Welsh – will now be available between 8.00am and 8.00pm Monday to Friday, and between 8.00am and 6.00pm on weekends. Ogi has also improved the self-help pages on their site to include guides on topics from connecting set-top boxes to billing questions and help setting up digital voice services etc.

Customer Operations Director, Greg Hay, said: “We’re all living increasingly busy lives and when we need support doesn’t always fit into the traditional 9-5 … Moving to a new seven-day service has long been an ambition at Ogi, and I’m delighted to see it finally launch. I hope the new hours, and online self-help tools will help boost the experience.”

The network operator has so far covered a total of 100,000 premises with their new full fibre network – most of them residential – in Wales up to the end of 2023 (up from 60k on 30th June 2023) and they’re also now home to a total of over 10,000 customers (up from 6,000). Prices start from just £15 per month for a 200Mbps service on a 12-month term (£39 thereafter) and rises to £30 for 900Mbps (£69 thereafter).