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Broadband ISP and mobile operator EE UK (BT) is preparing to launch a new rewards (loyalty) programme on Friday for existing customers called “One Up“, which is set to be more of a complement than a replacement for their existing ‘Rewards’ scheme.
Network operator Openreach (BT) has reached a new access agreement (wayleave) with the London Borough of Havering, which will enable them to deploy their full fibre (FTTP) gigabit broadband network across approximately 115 buildings (blocks of flats and apartments) – reaching thousands of extra homes.
A new Opinium survey of 2,000 UK adults (weighted to be nationally representative), which was commissioned by Uswitch.com, has claimed that more than 5 million people (9.8%) have seen their phone connect to an overseas network while they were still in the UK, triggering a roaming charge or alert. But 76% of respondents still think this is “impossible” or have never heard of it.
Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator found that they had made it difficult for customers to cancel their contracts. Millions of customer calls were said to have been “deliberately mishandled, creating unnecessary barriers to switching or cancelling“.
Network operator Openreach (BT) has issued a progress update on their £157m (public subsidy) Project Gigabit contract for the ‘Rest of Scotland’ area (here), which originally aimed to upgrade 65,000 premises in hard-to-reach rural areas to full fibre (FTTP) broadband and has just started building across several new locations.
Alternative network provider Airband, which has built a mixed Full Fibre (FTTP) and Fixed Wireless (FWA) gigabit broadband network across rural parts of England and North Wales, has confirmed to ISPreview that they’ve now “commenced a formal sale process” to try and find the right “long-term owner” for the business.
The UK Advertising Standards Authority (ASA) has banned a cheeky email advert from broadband ISP Grain Connect, which headlined with a warning about Virgin Media “taking over YouFibre & BRSK“. But YouFibre successfully complained that the rest of the promotion had made “misleading price rise claims“.