Sky Reviews

I hate Sky and everything it represents, however I have had their broadband for 3 years now (I used to switch ISP's every year) I am now paying 7.50 for UNLIMITED internet and that is exactly what it means I regularly download 100 gigs a month (having 5 people in the house with their own PC's) and I have NEVER had a letter saying my usage is excessive.

Why are people reporting that sky traffic shape THEY DO NOT so their reviews are inaccurate in addition to this Sky DO NOT have ANY call centres in India so this is ANOTHER lie Sky use UK call centres and they are in SCOTLAND or up north so the people who say I cant understand the Indian accent are either very ignorant or just STUPID.

I'm on a 20mbit connection and I get around 11mbits I am 750m from the exchange so my speed could be better, i used to be with BE internet and I had speeds of 15mbits so this is a bit of a let down.

I use bittorrent almost 24/7 and get d/l speeds at the maximum speed of my internet connection. There seems to be NO traffic shaping and definitely no peak bandwidth throttling.

Customer service is fine I have had 2 problems with my connection (both were BT failing to inform me that there was upgrades happening on my exchange) Sky were very good and chased the issue up for me. Other than that I have had NO disconnection problems in 3 years.

My only gripe is the speed they should do more to get better speeds as I know I can get faster connection as I did previously with BE internet.

Awsome connection, better than ADSL24.

I am getting 2meg connection speeds on a line that BT said would only support 512k due to the distance from the exchange.

Connection does occasionally drop and a reboot of the free router is required to get a stable connection again. Never enough to get annoying though.

I did recommend Sky to other people but having dealt with broadband support I no longer feel I can.
After to calling about a drop in connection speed I was told to format my computer!!!
Fortunately as I know a bit about computers I didn't and demanded to speak to their supervisor who was actually very helpful and resolved the problem.

I would now only recommend Sky to anyone who has a fairly good knowledge of computers.

sky 'broadband' was in a house i moved in to in ascot. the speed wasnt that impressive to start with ~1.9mbps during the day. however after a few evenings of watching iplayer we came in to the sky useage radar and suddenly one day our peak time speed all evening until after midnight was throttled to between 0-0.1mbps. webpages take minutes to load, often timing out and of course anything else more intensive, ie. youtube is completely unuseable.

we know this is sky throttling as speed test sites show the upload speed as normal (~300kbps) but when uploading bittorrents the speed is limited to a steady 2kbps which is virtually nothing, so sky is blocking bittorrent protocol.
many others using sky also complain about this throttling.

not contacted sky about this as with all theses big isp's theyll just give you the run around and will solve nothing. best not to sign up in the first place.
if you use iplayer, tv streaming, youtube or upload anything be prepared to have throttling imposed and near unusable internet all evening.
AVOID

Having been enticed by the £7.50pm unlimited 20mb package I quickly snapped it up. I moved from Virgin Media and I regret doing this. The Sky box arrived in the post and I set it up beside the phone socket which is in the hallway where the nearest power socket is in the kitchen. I had to get an extension lead from the kitchen all the way down the hallway to the phone socket. I phoned up Sky technical support to see about getting this moved or somehow remedy the situation. They informed me the most they could do was send me a longer ethernet or ADSL cable and generally had a 'well, tough!' attitude. Sorry, but I don't want an ADSL cable, a power cable AND an ethernet cable running from the kitchen down into the hallway running along the bottom of the stairs. Not only does it look awful there's also a health and safety issue involved here with multiple wires at the bottom of the stairs. What they should have done was send out an engineer to set this up accordingly or at the very least supply pins and other things with the box.

Well, after setting it up and planning to sort out the position of the Sky box at a later date (which is unacceptable) I connected to Sky with my laptop and checked and ran a speedtest. It came out at 0.3mb which at that point I didn't mind, having coming from fibre-optic Virgin I read up about ADSL line training and that speeds may fluctuate the first 10 days until it is stabalised. I waited patiently for 3 weeks (yes, with 0.3MB speeds, no online gaming for me and also with constant disconnects) and I ran a speedtest again and it came out at 0.6mb. I phoned up technical service again and they informed that my connection had fully synchronised with the DSLAM and that my max attainable speed was indeed 0.6MB. I know it says 'up to 20MB' in the ads and I would've been happy with half that coming from 10MB Virgin Broadband but 0.6MB as a max attainable speed is completely unacceptable in this day and age and also with me being an avid online gamer.

All in all, a complete waste of time and apparently money as I have been informed that I am being billed for this debacle. After 3 grueling weeks being with Sky I'm now moving back to Virgin ASAP. Virgin may be more expensive but at least I was getting the speed and stability that I was promised. Do yourself a favour and avoid Sky.

Just moved from murphx/ adsl24 today i have full 16meg speeds brilliant.

Have been with Uk online for a while not know i could have saved a bundle with sky and tech support resolved my speed problem in a matter of mins.

O2 appear to be complacent, offhand and uncaring about the 'little people', you and I, the consumers.
Speed is unimpressive, customer services equally so, best avoided if at all possible.

Excellent ISP, had a small problem early on in the month but was quickly fixed.

I used to have about 9 or 10 providers but SKY is one of the most chaotic ISP I have ever seen. Extremely bad communication (only letters there are no e-mails). If you e-mail them it's lost, trust me. Technical support from India, calls and horrendous, you cannot hear them and they read only from the scripts. Got contract for an amount and then they changed the amount breaking the contract. Connection get interrupted and the service was unavailable many times. If you call them you waste 10/m waiting on the line for tens of minutes. If you call for MAC code they say that you have to wait about 15-20 minutes because they are busy. That's probably correct because probably so many are leaving. I will never ever get sky in my house.