uno Reviews

Four years ago I took out a capped ADSL2+ SOHO broadband service with UNO. I had become increasingly unhappy with the variable speed and connection reliability of my previous mainstream ISP. I subsequently also moved my phone line to UNO.

The stability and reliability of my broadband product has been excellent, as has been UNO's support on the few occasions when I have raised non-technical support tickets. I have not had any technical problems to raise. I have been able to get very cheap phone line rental by paying for one year in advance and phone calls are incredibly cheap.

As a personal user, I found an upgrade to UNO's more business grade Superfast Fibre offer to be rather expensive. A recent support ticket asking UNO about any cheaper FTTC alternatives coincided with the week in which they announced the new Duo product range. After several support tickets seeking clarification about the new Duo products, I felt reassured and ordered the Duo Pro 40/10 product. I am now in my second week as a UNO Duo user and am very satisfied with my FTTC broadband service. Download and upload speeds are consistent with the predictions for my line.

UNO is an attractive option - they provide an excellent service and now with the launch of the Duo products, they also offer very good value for the home user.

From day one its just worked. Got home from work, not looking forward to all the fun you have to do with other providers to get your internet working.

Was I in for a surprise. It worked. Plugged all cables and entered user/password and vola! Internet.

Currently live in the city centre where fibre isn't available and the connection & line to the old flat isn't the greatest, but mind you this has been the best I've had in a long while.

If more companies were like uno, the world would be a better place. I feel well assured that the quality I'm getting will last, and that there is support around the corner if I need it. No complaints. Solid.

It has all the features I need plus it just works. It works as it should if not better. Seeing as I work in the internet tech field I was astonished how Uno can do everything so correct and any others so wrong. Give uno a try, scrap any of the mainstream crap you see because they really are quite crap.

Uptime: 28 days 2 hours 9 mins 48 secs since Day1

Outstanding customer service! Highly recommended.

Our installation was into a new build which complicated matters. Matt and team where just amazing at chasing down OpenReach and keeping us informed throughout the process. (They even secured compensation from OpenReach for a number of missed appointments.)

Uno went above and beyond, and beyond again to get our line installed and broadband activated.

Perfect service.

Thanks so much!

I have been with Uno for 5 months and have started having slow speed issues. Uno support managed to organise a Saturday appointment straight with Openreach, but unfortunately probably over stated the charges. That said, their support was simpy excellent, and eventually the speed recovered possibly more as a result of luck form Openreach. Their support was the best I have come across, responsive, supportive and informative, something no other provider has managed to achieve.

In the sea of bland providers offering 'me to' solutions, Uno has stood out as one of the best you can get, something that the others can learn from. Thanks to Matt for taking responsibility for the issue and managing my frustration. His intelligent replies really did make the difference. Thank you Uno.

I have dealt with many independent and major ISPs over the years, the best of which was BE Broadband. I recently switched two very different sites to Uno - one in London and another in a very remote rural location. The changeover was seemless in both locations with updates provided regularly until completed.

At the remote rural site, there were terrible line noise problems (inherited from BT's stewardship of the line) which also resulted in appalling broadband. Uno responded to a support request on a Sunday evening and an Openreach engineer attended within 48 hours. Despite the engineer declaring that there were no issues, Uno refused to close the fault with Openreach and arranged a further visit from an engineer who again declared that there was no fault. If this had been BT, they and I would have given up at this point but Uno persisted and escalated the issue at Openreach. The next morning a more experienced engineer was sent out who identified several line faults within minutes. Such dogged pursuit of Openreach and committed Customer Support is to be applauded.

The customer portal is friendly, detailed and unlike BT, Sky and other large corporate players it does not try and force you to buy crappy add-ons that you don't need.

Overall I cannot recommend this company's services enough. Well done Uno!

I switched to Uno after the collapse of Fast.co.uk. The setup was relatively painless and quick but the support is terrible.

I have a long line that has intermittent issues. With Fast getting this solved was one phone call, they kept at Openreach until the issue was solved.

However Uno don't want to know, I log a call as the line disconnects 50 times a day and I get told BT cannot find a fault on my line .. simply because during the 2 mins of testing it behaves itself.

I will be finding a new ISP that supports its customers rather than its suppliers.

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It's sad to hear of the problems this customer has had, however, we do not support Openreach and/or suppliers in accepting this as the norm.

If after all our testing and where the cause of any fault cannot be determined or service testing as faulty we offer an engineer visit. That response clearly explains that no fault remotely could be detected and as such, an engineer has to be arranged as per standard process that any provider would need to follow. We have a lot of monitoring in place, the majority of which can be seen in the customer portal.

Depending on the fault reported, testing is certainly never in the region of minutes and an issue is never ruled out after such little time

We do invite this customer to get in touch to discuss this in more detail as we believe that our response has been misconstrued compared to our actual intentions.

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How can a line that disconnects 20 times an hour *not* be faulty?

Give me a name and number to contact .. please don't say the support desk as I have been around this issue too many times with them now.

Moved to uno from demon First problem was the line dropped a lot and when my billion router tried to reinstate the pppoa session uno would reject it for being too quick. Had to buy a new router and still problems had to put router into bridge mode and install edge router to do the pppoa session then I noticed that the way they handle public ip addresses is odd in essence your outgoing ip address is your pppoa address not your public address and this can cause issues if you provide remote support to business users.

Finally they cut me off because someone told them I was attacking other sites they ignored my emails and could not verify these accusations and the company that reported me wanted me to pay them money to get a copy of the alleged report I googled this company and they have an appalling reputation and yet uno believed them rather than me and I had virus checked everything twice and my firewall logs showed no outgoing attacks I am now seeking compensation from them and looking to move isp

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Migrated to Uno Talk Surf from Phone Co-op ADSL in June 2016. No real problem with Phone Co-op but free migration to Uno as I was on Talktalk line, slightly cheaper service and much cheaper phone calls with no connection charges. My local cabinet was due to be updated in a few month's time, so changed to Uno to hopefully upgrade to their 'coming soon' Talk Surf Fibre.

Slight problem with 1471 service not available after transfer, but this was sorted quickly and efficiently. Support from Uno and its website is excellent with rapid responses even late at night. Generally very pleased with Uno.

My local cabinet was upgraded to FTTC at the end of September, however Uno still unable to give start date for their Talk Surf Fibre service. After waiting a couple of years for fibre to be available I decided to migrate to Cloudscape in October 2016.

In the end I was a bit disappointed with Uno for advertising a service that's 'coming soon' throughout 2016, that is still not available now (Feb 17). Also surprised by cancellation fees from Uno, not clearly set out on their website and the amount charged was more than expected for a 30 day contract.

Another slight annoyance is that Uno websites lists all prices without VAT included, this is not clearly apparent when you first visit the website, just something to be aware of when comparing prices.

Had their Talk Surf Fibre service been available (at a reasonable price) I'm sure I would still be with Uno now.

I live 8 miles from central London but our cabinet is not upgraded to FTTC (ongoing nightmare, so I started a website wellingfibre.co.uk). I was with BT on ADSL with the blistering speed of 3-4 Mbps down and 0.3 up.

BT used to give me discount because I complained that Openreach/BT are not upgrading the cabinet. Over the years the prices went up and they also stopped giving me discount. I ended paying £38.99 per month for 3Mbps, thats's too much, so I looked around.
I have been with AAISP before but the costs are too much for the speed I will get. The next was Uno, I looked what I would get for the price.

ADSL and telephone line
Static IP
Unlimited data
UK based support
1 month contract

£24 inc vat, per month.

I took the plunge, after moving I asked Uno to change the IP Profile, I now have 4Mbps download and 0.7 up. Much better speeds than BT.

That's £14.99 cheaper! (Maybe more as BT just raised their prices).

Really happy so far, the only small thing would be the guy on the support desk sounds really unhappy. He's helpful, but sounds like he needs to cheer up a bit, but at least I can understand him, unlike BT!

I would recommend Uno !

Having been a satisfied customer of their sister company Xilo for many years, I finally decided to move our broadband service over to uno, and take the opportunity to transfer our website and domain management over to them at the same time, all for free. All the work was completed almost immediately, without any problems whatsoever, and the service is as brilliant as ever. Their client service management dashboard and associated control panel are extremely powerful and comprehensive, allowing considerable flexibility in managing all of our services online. Although the broadband speed is limited by the distance from our nearest exchange (the village is finally being fibred as I write), they have consistently provided the best speed and service that we have ever received from any previous ISP.