Zen Internet Reviews

After suffering with many more with the decline of pipex and the Hoff. Zen have been a breath of fresh air. No BS just pure BB

Took them 4 days once recieving my MAC code to connect me. It was seemless process.

Super fast speed whilst surfing, gaming and downloading (including P2P).

Their Portal is excellent takes about 5 mins to get used to but then its easy. Great for managing your own account. Fantastic idea unlike other BB\'s account management which is vague or non-existant.

Only downside of Zen is they are expensive. Although it is definatley a case of \'You get what you pay for!\'. Zen are numero uno in my books.

I have been with Zen 4 months now and can honestly say that they are the best ISP I have had so far. Communication is excellent and they are easy to contact. If you have a question it gets answered quickly and efficiently.

No, they are not not cheapest - but IMHO they are probably the best.

Migrated from F2s two weeks ago. Best move I ever made.
Great communication during migration. Went onto there 2meg speed, this is being regraded to 8meg this week, free of charge. Keep up the good work Zen.

I\'m leaving after a month because:

Zen sent a non-working link to their migration order tracker, and didn\'t resolve the issue by mail;

account control is via a portal that requires separate registration. I\'ve been unable to make it work. Support for this has been slow- days to reply to mail;
final show stopper: their SMTP server can only be accessed when physically connected to their network, which means reconfiguring my mail client every time I take the laptop out of the house. Telephone support on this was useless and seemed to think that webmail was an adequate solution.

For what\'s supposed to be among the best I\'ve found them poor.

I recommend it highly for homes and small businesses.

I tried nearly every ISP, small and large, before settling with Zen. I moved my home connection to Zen nearly a year ago. Since then two of my office connections are also moved to Zen. I am planning to move remaining two as soon as their contracts expire.

My experience with Zen is insanely fast and reliable connections. Prompt, efficient, friendly, and individual support service. Stress-free, connect-and-forget broadband. No wonder, Zen is consistently in TOP ISPs list, here and elsewhere.

Good all round provider - good support, but shame its not 24/7. 20gig for ?24.99 was great at one time, not so competative any more with many suppliers offering far more.

What can I say?....Zen have won numerous awards and for a good reason. The are simply the best ISP around at the moment. They are rock solid in terms of reliability, speed, customer service and support. What more can anyone ask?.....cost maybe. Yep, Zen are not the cheapest around but, as the saying goes, YOU GET WHAT YOU PAY FOR. If you want the best, DIG DEEP...go on, I know you want to.

I\'ve been with Zen for nearly a year now, and can honestly say, they are by far and away, the best ISP I\'ve ever used. Excellent support (let down only by the fact that it\'s not 24/7), by UK staff, and they actually know what they\'re doing! Unlike the mess that was Plus Net.

Using the 2mb uncapped connection at present, but contemplating upgrading to the 8mb capped (50gb) service in the near future.

The account comes with a decent 2gb web space too!

Thoroughly recommended.

So far so good. Been with Zen for a week, after migrating from the awful service provided by Demon. Good points...

1. Salesman knew what he was on about
2. Signed up Friday @ 10:00am, activated Wednesday @ 07:30am
3. No downtime during migration (none I was awake for anyway)
4. Nice fast stable connection

Pretty expensive, but ultimately worth every penny for us internet-dependants.

Signed up with Zen for a relative - I\'m with BT which is wonderful compared with Zen. Despite Zen promising activation date of a week before Christmas there is still no service. I was told the line was activated & they took my money so I spent 2 hours trying to get a connection & checking everything that might be wrong my end - couldn\'t get through to phone support, 2 days later got email response to say \"sorry - line wasn\'t activated after all\". New date for activation has been & gone with no action & they refuse to give me a credit - \"we only refund if you cancel\". Email queries now take even longer. AVOID ZEN.