News - January - 2010
11th Jan, 2010 07:14 AM
Broadband provider TalkTalk ( AOL , Tiscali etc.) is offering new customers a staggering 12 months of FREE broadband and phone (line rental) service when they subscribe to a lengthy new 24 month contract (returning to £18.48 per month thereafter). There is also a one-off connection fee of £29.99 to pay.
09th Jan, 2010 07:28 AM
Sam Filipov, a member of the 60K International Contact Centre (Bulgaria) support team used by ISP Be Broadband UK, has been awarded a Gold Medal for Best Customer Service Agent at the ContactCenterWorld.com Awards; held in Las Vegas at the start of this month.
08th Jan, 2010 11:53 AM
Customers of UK ISP Vispa Internet have been complaining, since approximately 11am this morning, about a raft of connectivity and support problems plaguing the provider. It's understood that many cannot connect and others have experienced extremely slow speeds. Meanwhile Vispa's website has been somewhat unstable and their support lines appear to be out of action too.
08th Jan, 2010 08:37 AM
The UK Country Land and Business Association (CLA) has criticised Government plans to provide £1bn of investment (from the controversial fixed telephone line tax) into Next Generation Access (NGA) broadband as "[falling] short" because its target of 90% coverage will still leave a significant 10% excluded.
08th Jan, 2010 08:14 AM
WeFi, a free wireless Wi-Fi broadband Hotspot locator website with a database of 47,000,000 access points around the world, has revealed that 40% of Hotspots in the USA are unlocked and do not require a security password. This compares with 25% in Europe.
08th Jan, 2010 07:01 AM
We don't often cover new broadband networking hardware but the newly announced D-Link Touch DIR-865 at CES 2010 probably deserves a quick plug because of its included 3 inch Touchscreen, which is useful for both setting up and managing the device (as opposed to typing in your gateway IP address via a website browser).
07th Jan, 2010 12:03 PM
The Fibrecity ISP ( H2O Networks , i3 Group ), which is currently busy rolling out new 100Mbps FTTH fibre optic broadband services via underground sewers in UK cities (e.g. Dundee and Bournemouth), has called for all future next generation broadband access (NGA) services to adopt an open infrastructure approach.
07th Jan, 2010 11:07 AM
The UK governments Department for Business Innovation and Skills (BIS) has launched a new consultation on how proceeds from the Next Generation Fund (NGF), which proposes to put a 50p +vat per month tax on all fixed phone lines to help fund the rollout of next generation broadband services to 90% of the country by 2017, should be spent.
07th Jan, 2010 10:39 AM
It is official. From today the ISP formerly known as Tiscali UK is no more and has been fully rebranded to TalkTalk . The inevitable move follows May 2009’s £236m Tiscali acquisition by The Carphone Warehouse , which already owns TalkTalk , AOL and Opal. The combined ISP group is currently home to approximately 4.12m broadband subscribers.
07th Jan, 2010 07:18 AM
It's easy to forget, what with all the fuss over illegal music downloading among broadband ISP customers, that legal Internet alternatives have been exhibiting a consistent pattern of growth. The British Phonographic Industry (BPI), a trade association for the British record industry, has revealed that sales of music singles rose by 32.7% (total 152 million) during 2009 with 98% of those coming from downloads.
06th Jan, 2010 12:19 PM
Those seeking customer support from their ISP today should take heed, the extreme deluge of bitterly cold winter snow storms battering the country are impacting many businesses. Several broadband providers have reported that they are under-staffed or suffering other related problems due to the weather, much as almost all of us are today.
06th Jan, 2010 08:00 AM
ISP South West Internet (SWI), a Community Interest Company (CIC) that has been established to provide broadband infrastructure to homes and businesses in the South West region (Dorset, Somerset and Devon), has proposed major new work to both extend and upgrade its existing network in the area.
06th Jan, 2010 07:03 AM
Skype, the popular Internet voice (Voice-over-IP) communications provider, has launched a new beta (4.2) version of is Microsoft Windows client that includes support for HD (High Definition) video calling. Unfortunately many UK broadband ISP connections will be unable to cope with the "sustained 1Mbps symmetrical bandwidth" recommended for its use.
06th Jan, 2010 03:37 AM
UK ISP XILO has extended its FREE broadband activation and migration offer on their C&W based unbundled ( LLU ) Pro 16 H and Pro 16 O (16Mbps) products until 31st March 2010. Sadly the promotion has not been extended for XILO's BT based and Pro 24 packages.
06th Jan, 2010 02:00 AM
Tariff Consultancy has released a new report into the pricing, trends and products offered by Pre Pay (Pay-As-You-Go) Mobile Broadband services. It reveals that Pre Pay Mobile Broadband will become the norm for the majority of users to access the Internet worldwide, with a third of a Billion users by the end of 2013.
05th Jan, 2010 12:02 PM
BT has just released a new list of 63 local UK telephone exchange locations where its new superfast (up to 100Mbps) fibre optic based broadband services ( FTTC , FTTH / P ) will become available from. The move is part of BT's £1.5bn programme to deliver next generation services into 10 million homes (40% coverage) by 2012.
05th Jan, 2010 10:29 AM
Communications provider Entanet UK, which supplies several Internet Service Providers (ISP) with resold and wholesale broadband services, has hit back at recent comments by U2 front man Bono who claimed that broadband providers were getting "rich" with "swollen profits" amassed as a result of P2P music piracy on their networks.
05th Jan, 2010 07:08 AM
ISP Be Broadband has privately hinted to its customers that the providers long awaited 44Mbps (download) bonded broadband service could launch sometime this month. The service, which bonds/links two ADSL2+ (up to 24Mbps) based unbundled ( LLU ) broadband lines together, will also offer a peak upload rate of 5Mbps and cost around £50 to £55 per month.
05th Jan, 2010 04:10 AM
New subscribers to any one of the popular O2 Home Broadband ISP packages, including its BT based 'Access' package - for users unable to get the cheaper unbundled ( LLU ) options (Standard, Premium and Pro) - will be able to get their first two months of service absolutely FREE. Standard prices start at £7.50 per month and the offer itself ends 31st January 2010.
04th Jan, 2010 04:40 AM
Trying to choose the right broadband Internet Service Provider (ISP) can sometimes feel a little bit like walking through a minefield with a blindfold on, one wrong step is all it takes. This situation is not helped by some of the big price comparison sites, which often only list the largest providers and shun some of the smaller yet frequently better quality options.
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