Aquiss

I've endured my fair share of ups and downs on the ISP rollercoaster when trying to find a speedy, reliable and friendly supplier. Previous experience has proved many ISP providers to possess only one or two of these key features but never three.

I run an oil and gas consultancy business and so reliability is the key factor my business depends on. Aquiss has certainly delivered this for me and my business has never suffered because of it. The additional speed (making it now lightening quick) and capacity they have added to their ISP, as well as new Paypal functions, over the last 6 months has only strengthen my opinion that this is the best ISP I’ve have ever used or come across.

I might not be as technically gifted or astute as some of the readers and commentators of this site but for my two cents - for what they are worth - if you are looking for a speedy, reliable and uncomplicated broadband provider, who has technical support that is very easy to get through to and very helpful then i wouldn’t look any further than Aquiss. I wouldn’t hesitate recommending Aquiss to anyone i know.

See my positive review of ADSL24 first!

I had major issues with entanet/BT whilst on Aquiss, I only got these resolved after moving to ADSL24 because Aquiss did not feel the need to address the problem correctly with BT.

In summary: with Aquiss you pay extra and get less.

Admittedly l havent been live for more than a day or two so far (Jan 13th 2010), however while not as fast as hoped (not Aquiss's fault my lines long).

But what l do get lm happy with, lm also very surprised about their payment system, l didnt expect them to use paypal, tho it makes things allot easier for me.

On a final note, l find the support second to none, in all conversations lve had via email replies are within the hour (unless you email after 8pm), also very few ISPs interact with their members, it kinda amazed me how involved they were with their users on their forum, in any case so far l highly recommend this ISP to everyone.

...They are all the same.

Been with Aquiss for 2 month and its been a rollercoster ride. Using their new LLU service.

1, Line is fast but occasionally drops, for a MMO player it is not ideal.

2, Customer service is bad when you don't have the internet to complain. They may have a number, but everytime I have tried I have never been able to get through, and don't expect to be place on hold on the telephone as they will just tell you 'lines are busy, call back later' and cut you off.

My line had problems and I was disconnected. Tried to call but could not get through.
I had to wait till the following day when I was at work to send them a E-mail. This was a BIG down point for me.

3, Customer service seems to be a 1 man band and his name is Marti. Good old Martin until he stops listening and starts going on about his 15 year experience, another BIG no no from customer service.

4,Payment system is terrible. No standing order payment system. You have to use PAYPAL to pay everymonth. Thats if you do not forget.

5, good point is that the contract is only 1 month.

But due to these reason, I have decided to leave them and look for another ISP. As their method of customer service is not for me.