Aquiss

Admittedly l havent been live for more than a day or two so far (Jan 13th 2010), however while not as fast as hoped (not Aquiss's fault my lines long).

But what l do get lm happy with, lm also very surprised about their payment system, l didnt expect them to use paypal, tho it makes things allot easier for me.

On a final note, l find the support second to none, in all conversations lve had via email replies are within the hour (unless you email after 8pm), also very few ISPs interact with their members, it kinda amazed me how involved they were with their users on their forum, in any case so far l highly recommend this ISP to everyone.

...They are all the same.

Been with Aquiss for 2 month and its been a rollercoster ride. Using their new LLU service.

1, Line is fast but occasionally drops, for a MMO player it is not ideal.

2, Customer service is bad when you don't have the internet to complain. They may have a number, but everytime I have tried I have never been able to get through, and don't expect to be place on hold on the telephone as they will just tell you 'lines are busy, call back later' and cut you off.

My line had problems and I was disconnected. Tried to call but could not get through.
I had to wait till the following day when I was at work to send them a E-mail. This was a BIG down point for me.

3, Customer service seems to be a 1 man band and his name is Marti. Good old Martin until he stops listening and starts going on about his 15 year experience, another BIG no no from customer service.

4,Payment system is terrible. No standing order payment system. You have to use PAYPAL to pay everymonth. Thats if you do not forget.

5, good point is that the contract is only 1 month.

But due to these reason, I have decided to leave them and look for another ISP. As their method of customer service is not for me.

I was with Vispa and they were fine but I ran out of download allowance so I moved to Nildram. They were fine until I had an exchange problem and they failed to get it fixed. 2 months of grief. Moved to Fast and they were fine but ran out of allowance again. Moved to Aquiss over a year ago and have had no problems. 2 small outages have been fixed quickly. The boss Martin Pitt seems to answer most e-mails whatever time of night you send them. He was also boss of Vispa. Speed is good and seems to be getting better. More expensive than the completion but it seems to be worth it and their off-peak allowance is a massive 300Meg. They have a family connection for most of us and a special games connection if you’re into that.

I used Aquiss for almost an year, from January to November 2008. It is amazing that I never had any technical problem with that ISP at all. Speed was always high, no dropouts and very low latency that allowed me to play online without issues.

Eventually I left Aquiss after they sent me an e-mail about dowloading p2p stuff. I felt like they were watching me about what I was downloading.

My next ISP, Be Broadband, was the ultimate nightmare in comparison, which deserves it's own review.

After I cancelled Be, I considered coming back to Aquiss, but I didn't because one very special reason. When their lines are busy, they simply say: "our lines are extremly busy at the moment, please try again later" so you have to keep wasting your time trying, instead of being placed in a queue. I consider this an unacceptable practice.

If you a lucky to have your setup right from the begining, you will have a very good experience with Aquiss. But when you ever need technical support, it can be very frustrating.