I initially joined Pipex (as it was known at the time) in early 2002 from Clara Net (dial up) and AOL (dial up) before that.

Initially (before the bad days of Tiscali and then TalkTalk) it was excellent. When Tiscali took over Pipex, it started to slowly go downhill but it was still acceptable.

As soon as TalkTalk took over Pipex/Tiscali, it became rubbish. It became unbearable slow and completely unacceptable. They also appear to bandwidth throttle/"traffic shape"/block websites as they see fit (eg. Photobucket was inaccessible via TalkTalk for about 2 or 3 days where I could access it without any problems on my O2 mobile phone network).

The last straw came when TalkTalk were about to move me to their billing system and change my broadband package's details, where it's price would increase to £15.31 per month (from £14.99 per month) and from unmetered to 40Gb a month. I simply thought that it isn't worth paying any more for a rubbish service that it going to be limited as well.

On the plus side, I managed to get hold of their cancellations team last Sunday (23rd October) after 6 repeated attempts (I got disconnected the first 5 times) and asked for the MAC code. I stopped them straight away as soon as they tried to offer me a "deal". I received the MAC yesterday (26th October) on the answerphone and I did not hesitate in using it on Xilo's website.

I have decided to ditch TalkTalk and join Xilo after reading the very positive reviews on here and I hope that my experience with Xilo will be a lot better than rubbish TalkTalk.