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Philip Straw's Review for Virgin Media
Virgin Media (Broadband Fixed Line)
Posted: 05th Feb, 2012
By:
Philip Straw
Title: How to lose customers
I have been a Virgin Media customer for over 12 years for my ADSL broadband service. I have only ever achieved 700Kb download speeds due to my rural location at some distance from the exchange. Last August they increased the cost of my service by 25% to over £23pm without warning me.
I can only contact them by phone (no email)which is difficult because I am deaf.
They make it difficult to access account details to control card payments.
They do not care about customers and I am leaving them.
Time With Provider:
Package Name:
I can only contact them by phone (no email)which is difficult because I am deaf.
They make it difficult to access account details to control card payments.
They do not care about customers and I am leaving them.
Time With Provider:
Package Name:
Value
Speed
Support
Services
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