ISP Reviews by Selyn

What can I say... Thank you Xilo for giving me a hassle free broadband with great speed.
Having left Aquis after a string of bad luck and irritating emails, I decided to try my luck with Xilo.
Xilo has not only been hassle free but also very friendly and helpful.
My previous ISP had given me a incorrect MAC code and it was not until 3 Emails that they notice that a letter was missing.
Matt at Xilo was helpful enough to mention this to me and get the mac code corrected, and taught me how to read a mac code (something that may come in handy in the future).
All in all i cannot fault the customer service nor the service of the broadband.
Customer service was fast to reply in ticket system they have; not called for customer service yet since I have not encountered problem since joining.
A++ service A++ Broadband its great, one less thing to worry about now... Thank you Xilo for a piece of my sanity back.
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Since my last review above, I thought I give an update on how things are going.

Well 6 month on and the line has been great.
Good speed. Have had a few hiccup on the way but nothing that has caused me to pull my hair out. Again, Ticket system is great for raising issue and the issue tend to be resolved by the time I get home from work, which is wonderful.
Have called them once on their customer service line, which was again very fast and efficient.

Although paying slightly more than what i could get with BT/BE/O2 and so on.... but it is worth the hassle free customer service.
I now feel confident that if any problems arise, Xilo will hear me out (not flog me off with silly reason) and try their best to fix it asap. (which they have done everytime BT mucks up)

So 6 month on and they are still A+++.

Again, Thank you Xilo for giving me my sanity back and proving that there is hope in customer service within this industry.

Been with Aquiss for 2 month and its been a rollercoster ride. Using their new LLU service.

1, Line is fast but occasionally drops, for a MMO player it is not ideal.

2, Customer service is bad when you don't have the internet to complain. They may have a number, but everytime I have tried I have never been able to get through, and don't expect to be place on hold on the telephone as they will just tell you 'lines are busy, call back later' and cut you off.

My line had problems and I was disconnected. Tried to call but could not get through.
I had to wait till the following day when I was at work to send them a E-mail. This was a BIG down point for me.

3, Customer service seems to be a 1 man band and his name is Marti. Good old Martin until he stops listening and starts going on about his 15 year experience, another BIG no no from customer service.

4,Payment system is terrible. No standing order payment system. You have to use PAYPAL to pay everymonth. Thats if you do not forget.

5, good point is that the contract is only 1 month.

But due to these reason, I have decided to leave them and look for another ISP. As their method of customer service is not for me.