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BT Launch BTInfinity 1 Service with Broadband Speeds of up 52Mbps

Friday, April 15th, 2016 (12:01 am) - Score 3,358

Internet provider BT has today replaced their old Fibre-to-the-Cabinet (FTTC / VDSL) based 38Mbps BTInfinity 1 broadband service with a new up to 52Mbps package speed, which they brag is “a faster standard fibre service” than you can get from Sky Broadband, TalkTalk or Virgin Media.

The eagle eyed among you will no doubt note that the new service is based off Openreach’s (BT) new and slightly more expensive 55Mbps (10Mbps upload) FTTC product profile, which was announced at the end of 2015 and launched during January 2016 (here).

At the time we speculated that BT would probably be one of the first to introduce a related package, not least because their new UltraHD (4K) TV service recommends an Internet download speed of 44Mbps to allow extra headroom for other services (here). Obviously that wouldn’t work so well with the old 38Mbps package, but 52Mbps should be fine (assuming your line supports it).

However until now no other ISPs have launched a related product, which is despite a reasonable number of consumers showing an interest in the new speed option (here). Of course all of that has today changed with BT’s launch.

David McDonald, BT Consumer’s Director of Broadband, said:

“Our research has shown that it’s what you can actually do with your broadband that matters most to consumers. We want to give them a faster speed as standard so that everyone in a household can be online at the same time and still enjoy watching their favourite YouTube or HD content without buffering or bickering over whose turn it is.

The new, faster BT Infinity 1 service is about giving consumers a premium broadband experience as standard, allowing them to enjoy all the digital world has to offer.”

Apparently the BT Infinity 1 up to 52Mbps service is available to new customers from £10 per month for the first 12 months (25GB usage) or £12.50 for “unlimited” usage (don’t forget to add £17.99 line rental and a £49 activation fee), which includes unlimited access to more than 5 million BT Wi-fi hotspots across the UK, BT Protect online security, BT Parental Controls and the “unlimited” usage package also includes BT Cloud (100GB) storage with free weekend calls.

By comparison Virgin Media’s entry-level headline rate broadband package is the slightly slower 50Mbps (in fairness they should probably have boosted this to 70Mbps by default last year), while most other FTTC based ISPs continue to promote the old ‘up to’ 38Mbps package. It will now be interesting to see if BT’s rivals follow suit in order to reduce BT’s bragging rights.

Mind you not everybody will be able to get the new speed and indeed if your copper line couldn’t even get to the top 38-40Mbps FTTC profile speed before then taking 52Mbps won’t make a blind bit of difference as your line will still be too poor.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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14 Responses
  1. Ignition says:

    For all the nit picking I could do this is, of course progress.

    Any idea if existing customers are being upgraded? The reduced regrade fee I suspect is a hint.

    52Mb. Better than 38Mb but hardly a premium service. Well played BT, nonetheless. Hope this is considered a baseline with real premium services to follow going forward.

  2. Steve Jones says:

    It was pretty obvious something like this was coming along and it was one of the major ISPs that had requested the product. It’s rather difficult for any company using the OR GEA products (or, for that matter, MPF) to launch any major surprise products as it’s all highly constrained be technical standards and that the wholesale product development process is visible to all OR customers at the same time. In that sense, almost a pure commodity product.

    Personally I have my doubts that there is any significance cost difference to OR between the 80, 55 of 40mbps products. It only impacts the capacity on the fibre link from the cabinet to the handover point and surely that has been designed with plenty of excess. The real costs will be in the backhaul capacity from the handover point.

  3. Ryan says:

    “£12.50 for “unlimited” usage” not it is not, it is showing as £ 20 a month for up to 52Mbps unlimited

  4. liveinhope says:

    How does BT Retail claim to have a faster product over other ISP’s using the same ‘Open’ network?

    1. Lee says:

      All other ISP’s “basic” FTTC service is 40/2 or 40/10. BT retail’s “basic” is now 55/10. That’s how.

    2. karl says:

      “How does BT Retail claim to have a faster product over other ISP’s using the same ‘Open’ network?”

      No idea, the FASTEST which is what you are asking about from any ISP for FTTC is UPTO 76Mb, so good point how do BT claim they are faster is anyones guess. It probably makes sense when you use demented BT logic though.

  5. DTMark says:

    It doesn’t seem as though there’s substantially more on offer versus 40 down to entice people to upgrade, but makes me wonder if, as contracts come up for renewal, people might well be enticed to downgrade from the 80 Meg packages if the only reason that they bought them was to get “a bit more than 40” and they can’t attain anywhere near 80.

    1. Jonny says:

      I only sync at around 58Mbps and Speedtest shows I can download at 52Mbps, but I am staying on the 80/20 service for the upload which is more or less bang on 20Mbps.

  6. Ryan Arbuckle says:

    Existing customers must take a new contract to regrade to the new tier

  7. jon says:

    Should boost ultra HD revenue, well played. Come on share price !

  8. Rusty says:

    Interestingly I’ve just ‘upgraded’ as an existing customer who is 4 months into an 18 month contract and they have accepted my order, re-contracting for a new 12 month contract. Goes live on Monday.

  9. Al says:

    Oddly enough when I placed my order for Infinity as fibre has just gone live in my error, a couple of days ago I enqiuried about the 55Mpbs option but was told more or less it didn’t exsist. Just have to make do with 40/10 I guess.

    1. Al says:

      error=area. What was I thinking. 😉

  10. Darren says:

    I see they have removed the upload speed of their website, at least i can’t see it anyway.

    I’d like to see the upload be 20Mbps on the 55Mbps product and uncapped on the 80Mbps product so those paying for the top package get the best upload speeds the line will support. Any extra is welcome when it’s this low.

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