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Openreach, which is responsible for maintaining BT’s national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings (missed appointments, service delays etc.). But today Clive Selley, CEO of BTOR, has claimed to be turning things around.
A new partnership between Openreach (BT) and Beddington’s Business Improvement District (BID) team will result in around 190 businesses within the industrial area of Croydon (London) gaining access to an ‘up to’ 80Mbps Fibre-to-the-Cabinet (FTTC) broadband service.
Satellite Internet, which supplies Satellite based broadband connectivity using the SES (ASTRA) platform, has welcomed a revision to the Government’s “2Mbps to all” broadband support scheme that means subsidies are “now being passed directly” to those who actually deliver the service (i.e. ISPs).
The Internet Telephony Services Providers Association, a trade body for the United Kingdom’s Voice-over-IP (VoIP) industry, has today introduced a new Complaints Handling Code and Guidance for its members to ensure that consumers are treated properly.
Doncaster-based ISP Origin Broadband will today introduce a new brand identity and this is also being supported by a refreshed website design, as well as a tweaked range of broadband and phone packages that appears to include some sharp price hikes.